Join Our Team as a Parts Assistant
Are you highly organised, customer-focused, and ready to play a key role in keeping our global operations running smoothly? We’re looking for a proactive Parts Assistant to support our busy Parts Department and help deliver exceptional after-sales service to our customers around the world.This is a fantastic opportunity to join a friendly, collaborative team where your attention to detail andmunication skills will make a real impact. If you thrive in a fast-paced environment and enjoy working across departments to get things done, we’d love to hear from you.
What You’ll Be Doing
As a Parts Assistant, you’ll be the backbone of our after-sales support, ensuring that customer enquiries and orders are handled efficiently and dispatched on time. Your day-to-day will include:
1. Processing customer orders and enquiries using our internal systems
2. Providing administrative support to the Parts Department (typing, filing, archiving)
3. Responding to customer calls and emails with professionalism and care
4. Liaising with internal teams including Accounts, Sales, and Engineering
5. Coordinating with packing, shipping agents, distributors, hauliers, and our global network of agents
6. Preparingmission notes for agents and distributors
7. Keeping your workspace organised and efficient
8. Supporting other duties as needed to keep things running smoothly
What We’re Looking ForWe’re after someone who’s reliable, adaptable, and ready to roll up their sleeves. Here’s what will help you thrive in this role: Essentials
9. Clear, legible handwriting
10. Numerate and able tomunicate effectively
11. Customer-focused with excellent written and verbalmunication
12. Highly organised and detail-oriented
13. Confident using Microsoft Word, Excel, and Outlook
14. Punctual and dependable
Nice to Have (or Willing to Learn)Experience in a technical or engineering environment
15. Familiarity with Marden Edwards Overwrappers
16. Previous work with export manufacturers or privately ownedpanies
17. Ability to work with an international customer base
Personal Qualities
18. Logical and level-headed
19. Friendly, helpful, and a team player
20. Open to change and eager to learn
21. A good sense of humour and amitment to succeed
This is full-time office-based, so applicants need to be locally based.
£26,000 - £28,000 DOE