Overview
Base pay range: £26,106 rising to £28,653 per annum + excellent benefits including Government Pension. Location: Bournemouth Divisional HQ (BQ), England. Hours per week: 37 hours per week, with options for part-time and flexible working patterns subject to business need. This role represents Dorset Police as a focal point of contact, receiving personal and telephone enquiries and processing, finalising or redirecting those enquiries.
Note: Training will occur in the initial stages. A Monday to Friday pattern will be discussed at interview. After training (generally 4–6 months), a new shift pattern will be undertaken depending on individual progression. Training may occur at Force HQ for up to 8 weeks or at Bournemouth Contact Centre; travel time and mileage/travel costs are reimbursed for any location worked away from Bournemouth.
Responsibilities
* Provide the first point of contact for members of the public calling at the Police Station.
* Respond to all incoming telephone enquiries, including messages left on the mailbox system.
* Interrogate the Force Management Information System, including STORM, NICHE, LEDS, PNC and Property Systems.
* Interrogate the Police National Computer (PNC).
Qualifications & Requirements
Requirements are not explicitly listed in the provided text. The role involves customer contact, information processing, and system interrogation as described above. Training and progression opportunities are noted.
What you get
* A competitive salary with yearly increments.
* 25 days of annual leave, increasing to 30 days after 5 years of continuous employment, plus bank holidays (pro-rata for part-time employees).
* Access to subsidised gym membership across police sites in the counties.
* Blue Light Card Scheme discounts (one-off £5 payment).
* Company sick pay and job-related equipment as required.
* Free onsite parking at many police sites.
* Group insurance scheme (via salary sacrifice).
* Employee Assistance Programme, Occupational Health and wellbeing services.
* Development and training opportunities with regular check-ins during initial period.
Employment details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Other
* Industries: Law Enforcement
Bournemouth, England, United Kingdom
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