The role of Assistant Housing Officer will include:
1. Drafting tenancy agreement documentation and completing all paperwork associated with home visits
2. Liaising with tenants; responding to enquiries and complaints
3. Working with customers to resolve issues and improve services
4. Preparing correspondence in relation to void properties
5. Communicating with external agencies in regard to tenancies
6. Raising purchase orders and ensuring the completion of cash sheets
7. Assisting Housing Officers and Manager with day to day tasks
Skills and experiences:
8. Recent experience within a customer service environment or administrative position
9. Previous experience of working in a Housing environment
10. Excellent customer service and communication skills
11. Ability to work on own initiative, with fast changing requirements
12. Proven experience of working to deadlines and prioritising workloads
13. Proficient in the use of Microsoft Office - Outlook, Word and Excel (or similar)
Why work for us?
We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
14. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
15. A pension scheme with employer contributions from Sanctuary
16. Life Assurance
17. Employee Advice Service including counselling
18. Cycle to Work scheme
19. Voluntary health plans
20. Employee discounts
21. Wellbeing support and tools
22. Employee recognition scheme
23. Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
24. £28,229 per annum (rising to £29,715 per annum after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)