Salary: £37,000 - 77,000 per year Requirements: 2 years of experience in enterprise IT support Strong knowledge of Windows Server, Linux, networking, SQL Server, and Active Directory Experience with cloud platforms such as Azure or GCP Experience with containers and scripting Comfortable working to SLAs with a customer-focused mindset Responsibilities: Provide advanced technical support across platforms and services Resolve 1st and 2nd line support tickets and escalations within SLAs Diagnose system, network, and performance issues using logs and monitoring tools Perform configurations, maintenance, and updates across hybrid cloud and on-premise systems Escalate complex issues to Level 3 with clear documentation Communicate professionally with customers and internal teams Technologies: Active Directory Azure Cloud GCP Support Linux Network SQL Windows More: We are seeking a Technical Support Analyst to join our technology team in Knutsford on a site-based basis. We offer a salary of £28K and an opportunity to work closely with internal teams to deliver excellent customer outcomes. In this role, we provide advanced support across a range of platforms and services, handling escalated issues and complex faults in a professional, customer-focused environment. last updated 24 week of 2026