Job Title
IT Service Desk Analyst
Location
Delta Park, Segensworth – Hybrid
Hours
37.5 Weekly (0900 – 1700)
Overview
CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses.
Job Summary – What to expect
As the IT Service Desk Analyst in our IT Operations team, you will be the first point of contact for internal customers seeking technical support. Your role is vital in ensuring smooth day-to-day IT operations across the UK and US, helping to maintain high service standards and resolve issues efficiently. The IT Operations team supports a highly virtualised global environment and is central to maintaining business continuity. You will participate in out‑of‑hours support rotation.
Responsibilities
* Respond to inbound calls and electronic requests from internal customers.
* Create and document support incidents in the IT Service Management system.
* Provide first‑line support to resolve tickets before escalation.
* Troubleshoot software and hardware issues.
* Communicate effectively with other IT teams to ensure smooth resolution.
* Ensure timely resolution or escalation of tickets and keep users informed.
* Participate in out‑of‑hours support rotation.
Qualifications
Required
* 2 years of equivalent work experience in IT support or a related field.
Preferred
* A degree in Computer Information Systems or equivalent professional qualifications.
* Hands‑on experience with hardware troubleshooting and support.
* Strong technical knowledge of client computing hardware/software, mobile devices, and operating systems.
What we offer
Competitive compensation and a benefits package including 25 days holiday, on‑call allowance, pension scheme, healthcare cover, life assurance, Wellness Platform, discounted contact lens scheme, and more.
What you can expect
CooperVision employees welcome into a diverse and progressive global business, inclusive culture, employee resource groups and opportunities for growth.
Equal Opportunity Statement
All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.
Apply
We also provide access to LinkedIn Learning to help you develop in your career. If you like what you see, take the first step toward your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision. Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1 to view all other opportunities.
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