Senior Business Analyst – (12 Month FTC)
Contract type: Fixed Term Contract (12 months)
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Senior
Application Closing Date: Monday 12th January 2026
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re Ocado Retail, a market‑leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same‑day grocery delivery service.
About The Team And The Role
Ocado Retail is currently undergoing significant change activity through several programmes with varied business requirements. These must all be captured to a high standard and in a consistent & traceable manner so that the feedback process between the Technology and Business teams is efficient & effective, and quality assurance is both rigorous & well documented. As a Senior Business Analyst, you will use your knowledge of the retail industry to work with business owners, SMEs, Logistics and Technology teams to elicit requirements. This role will report to the IT Portfolio Lead.
What You’ll Do
* Develop the problem definition via mapping of ‘As Is’ and ‘To Be’ operational processes in well presented business requirement documents
* Assess impact on operational model and increment model to satisfy new requirements
* Discovery and driving of stakeholder alignment via facilitation of workshops with SMEs & business owners to understand, challenge & capture requirements whilst clarifying and removing ambiguity
* Proactively model, document, and manage the end to end linked value chain for the eCommerce grocery business, ensuring the articulation of measurable milestones and key performance indicators (KPIs)
* Ensure requirements are translated into well articulated definitions that align to expected outcomes and map to actionable plans
Who You Are
* Significant experience in digital product delivery within the grocery eCommerce industry
* Experience of event driven integrations, API development and data mapping
* Proven expertise in value chain analysis, value stream mapping, and the development of measurable KPIs and milestones for large scale eCommerce or retail operations
* Proven track record of translating strategic initiative outlines into detailed requirements with significant experience of developing target operational models
* Strong stakeholder management, influencing and conflict resolution skills, working with heads of business, product managers, SMEs, developers and architects
* Experience in organising and running workshops, gathering requirements and carrying out gap analysis, through a proactive approach focused on delivery of successful outcomes, with high attention to detail
* Able to create and maintain complex artifacts, with strong competence in use of process mapping tools
* Pragmatic, conscientious and with excellent written & verbal communication, able to tailor approach to get best out of working relationships
What’s In It For You
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
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