Our client is a UK bank with the culture and spirit of a fast-moving, disruptive tech company who are looking to recruit a Onboarding Executive to join their office in Cardiff, where there is a hybrid working policy in place. The role will pay a competitive salary and comes with a range of benefits.The Onboarding Executive is a new position within their wider Customer Onboarding team.What is expected of the Onboarding Executive?Conduct objective, fair, thorough, and timely investigations into approved Business applicationsEstablishing if Businesses are complying with Terms and conditions and relevant legislation/regulationProactively identifying risks and trends; sharing findings with leadership as and when requiredAbility to interpret risk scoring and Customer Due Diligence requirementsEstablishing if Business accounts are operating within our clients Risk appetiteManage a large and varied volume of investigations effectively and efficientlyContacting their customers to request relevant supporting evidence and understand account activity.What we look for in a Onboarding Executive?Able to draw own conclusions based on relevant data and make the right decisions, considering both the business and customer outcomesRole would suit an individual with a Customer Onboarding, Due Diligence and/or Investigative backgroundExcellent written and verbal communication skillsDelivering great service to our client’s customersUnderstanding of the end-to-end KYC/KYB and Business onboarding processesAbility to balance workload and deal with multiple prioritiesWhat the Onboarding Executive will receive?Competitive basic salary which rises with experience25 days holiday (plus take your public holiday allowance whenever works best for you)An extra day’s holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salaryPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and PelotonGenerous family-friendly policiesPerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing