Time type Full time
posted on Posted 2 Days Ago
job requisition id R28385
About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
Parts Specialist UK&I Role Description
The purpose of the Parts Specialist UK&I is to support, to promote and sell Parts, maintain strong
relations with existing internal and external customers and be responsible for growing our customer base. The Parts Specialist reports to the UK&I Sales Director. This position would include some travel.
Essential Duties and Responsibilities
* To work in the CRM - Sales Force/FSL and business systems like Mapics, and Online Express.
* Support customers in identifying parts and handle inquiries like special deals and discount requests (External and Internal).
* Responsible for creation and maintenance of customer accounts.
* Responsible for ordering parts (external and internal), providing quotes and invoicing for parts, following up payments for goods supplied.
* Secure the daily flow of incoming and outgoing parts
* Responsible to register, track and manage inventory balance and the inventory balance of parts in the service vehicles
* Support customers in the introduction of Online Express
* If needed, execute customer visits to strengthen parts sales and Customer Care
* Proactively call potential new customers to solicit parts sales; generate and qualify leads; manage leads
* Work to expand parts sales throughout designated territory of the UK&I
* Meet and/or exceed sales, margin, and profitability targets for designated territory of the UK&I
* Partake in training opportunities to develop skills to better understand JLG products, current technology and/or product available to the field; as well as personal growth.
Desired Knowledge and Experience
* Machinery passion: technical understanding of how parts are used in practice and an ability to interpret a customer’s requirement
* Customer service focused: committed to providing exceptional customer service and high quality of product across all channels – written, phone and face to face
* Communication: the ability to communicate clearly and concisely
* Commerciality: ability to apply knowledge in a practical, commercial manner
* Teamwork: willingness to assist and support others as required and build positive relationships
* Time management / organisation: accomplish objectives effectively within time frame given and carry out duties in an efficient and timely manner.
* Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, SharePoint, etc. And a desire to want to learn Microsoft Power Bi
The Parts Specialist is an important part of the team to develop and execute positive work climate and efficient communication. The Parts Specialist will have the day-to-day responsibility for ensuring efficient logistics and parts handling. The overall purpose is to support customers with parts to enable them to maintain the highest possible utilization rate for their rental fleet.
It is important to follow and lead by example in regards of the core values of JLG:
* We put People first
* We work better together
* We do the right thing
Advance your career by advancing the world. For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world. From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you’ll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you.
Oshkosh is a global company that designs and manufactures some of the world’s toughest specialty and access equipment under the brands of JLG, Hinowa, Power Towers, Pierce, MAXIMETAL, Oshkosh Defense, McNeilus, IMT, Jerr-Dan, Frontline Communications, Oshkosh Airport Products, Oshkosh AeroTech and Pratt Miller.
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