Overview
We are recruiting a Business Systems Support Analyst to join our growing team in Fivemiletown, Co. Tyrone. In this role you will be the go‑to subject matter expert for our business systems (especially our ERP) providing support and guidance to end‑users.
Responsibilities
* Be the expert for ERP, BI, HR, Finance, WMS and other business systems.
* Keep systems running by solving issues, monitoring performance and minimising downtime.
* Work with vendors, escalating complex issues, ensuring service levels are met.
* Empower users with guidance, training and easy‑to‑use resources.
* Lead service improvements, run disaster recovery drills and support Lean efficiency projects.
* Help roll out new ERP features and modules that make our business smarter and faster.
Qualifications
* Hands‑on experience with ERP and other business systems.
* A problem‑solver who can think ahead and act fast.
* Clear, confident communicator who works well with users and vendors alike.
* Comfortable with performance metrics, process improvements and automation tools.
* Proactive, adaptable and ready to make an impact in a fast‑moving environment.
Essential Skills & Experience
* Demonstrated experience in an IT Business Systems/Applications support role (ERP or similar).
* Experience liaising with third‑party providers.
* Proficient in use of Microsoft Suite.
* IT related degree or HNC/HND in an IT related discipline plus the ability to demonstrate relevant job‑related experience.
Desirable Skills & Experience
* Experience supporting and using ERP, Portal, BI, EDI, Adobe and Cybersecurity solutions.
* Experience providing remote application support.
Reward & Benefits
* Competitive salary.
* 35 days annual leave.
* Private healthcare cash plan for you and your dependents.
* Early Friday finish 1 pm every week.
* Subsidised canteen with complimentary fresh fruit, tea, coffee and filtered water.
* Employee assistance programme.
* Royal London pension scheme.
* Paid Refer a Friend bonus.
* Active social club for events and activities.
About The Cooneen Group
Cooneen Group is one of Europe’s largest and most diverse garment manufacturers. With over 250 employees across four companies, we deliver specialist garment solutions tailored to our clients’ exact requirements while maintaining innovation, quality and reliability.
Equal Opportunities
The Cooneen Group is proud to be an Equal Opportunities Employer. We reserve the right to enhance the criteria for shortlisting purposes.
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