Appeals Handler Salary: £23,810 (reviewed on 1st April 2026) Job Type: Full-time 37.5 hours, Permanent Location: Manchester Hybrid Due to continued growth, our client is looking to recruit Appeals Handlers to join their busy Appeals Team. This is a great opportunity to join an established organisation within the debt recovery sector, offering a supportive environment and ongoing training. This role will involve reviewing and responding to written appeals relating to private parking charge notices, analysing case information, and producing clear, professional written responses. If you have strong attention to detail, excellent written communication skills, and enjoy problem solving, this could be the ideal opportunity for you. Benefits as an Appeals Handler: Company pension scheme Monthly incentives 28 days holiday (including bank holidays) Ongoing training and development Free on-site parking Company life assurance plan Refreshments provided Smart casual dress code Hybrid working Key responsibilities as an Appeals Handler: Reviewing and responding to written appeals relating to private parking charge notices Analysing case-by-case data and gathering relevant information to assess appeals Drafting clear and professional written responses to customers Providing guidance to customers on how to submit an appeal via an inbound customer service line when required Prioritising workload effectively to mana...