JOB TITLE: Conversation Designer - 12 Month FTC
SALARY: £61,344 - £68,160
LOCATION(S): Edinburgh
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you'll be doing
* Create engaging, readable, accessible content that gives our customers great digital experiences.
* Develop genuine empathy for people, understanding their needs, aspirations and challenges.
* Take ownership as the content expert in an agile environment.
* Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
* Share expertise to help shape the overall design approach.
* Provide consistency in the way we have conversations with customers across topics and touchpoints.
* Promote and demonstrate how effective writing helps customers.
What we’re looking for
* A minimum 5 years experience as a UX writer, conversation designer, or content designer.
* Familiarity working in a complex landscape – ideally financial services.
* A collaborative attitude ready to be a part of a busy multi-disciplinary team.
* Flexibility in writing on‑brand content in multiple tones of voice.
* Confidence in writing concise, clear and consistent copy for different channels.
* The ability to influence and manage multiple partners across product, risk, legal and branding teams.
* Experience using and collaborating in Design platforms, such as Figma.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We’re disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
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