Introduction
Account Managers at Channel Bakers are the beating hearts of our account teams. You are the glue that holds everything together as you oversee the day to day running of client accounts and ensure that all strategy is executed on time and to budget.
As a seasoned Account Manager, you will have the confidence and competence to support a range of diverse clients from new to market right through to more the more strategic complex clients/brands.
You are a strong communicator, taking the lead on day-to-day client interactions and seamlessly sharing information and data to all stakeholders. With acute attention to detail, you oversee budget pacing, customer deliverables and take any ad hoc client requests in your stride. You are a guru on all things related to Search Strategy and Demand Side Platform (DSP) and utilize this knowledge to leverage optimum campaign outputs for our clients.
As the right hand to the Account Director, you support them with strategic client communication, quarterly business reviews, presentations and developing media plans. Supporting the Associate Account Managers and Advertising Specialists, you ensure that they are set up for success with all their daily tasks which include building & optimizing campaigns, keyword development and developing Calls to Action. You are a skilled Excel user and can prepare advertising reports, interpret data and develop insights. You clearly and comfortably delegate both routine and important tasks and provide help and direction as required.
You can communicate clearly and succinctly in a variety of communication settings and styles and can get messages across that have the desired effect. You make good decisions based on a combination of analysis, wisdom, experience, and judgement and are often sought out by others for advice or solutions. You enjoy working hard, are action oriented and are full of energy for things you see as challenging. You value time and know how to use it effectively to optimize your own efficiency.
You can effectively cope with change and know how to pivot when needed. You learn quickly and will try anything to find solutions. You can be counted on to exceed goals successfully and steadfastly push yourself and others to get over the line. You are dedicated to meeting the expectations and reeds of all stakeholders and always act with the client in mind.
Everyday Tasks
* Communicate regularly with clients via calls, email and in meetings to update on campaigns and discuss campaign actions and activities.
* Oversee budget pacing & management, launching campaigns, strategic and tactical optimization, and all DSP activity
* Prepare advertising reports, interpret data and insight development
* Carry out brand and product research as required
* Develop and present media plans to clients
* Prepare and present client quarterly business reviews with strategic recommendations for growth
* Support the Account Executive with client Statement of Works (SOW) and Master Service Agreement (MSA) renewals
* Participate in Beta Programs where applicable
* Support the Account Director with Creative pitches as required
* Identify opportunities to scale brands across multiple platforms and services
* Support the Senior Advertising Manager or Account Director or with strategic client needs.
* Train clients on transitional engagements with DSP
* Ad hoc client requests as required
* Communicate and collaborate cross-functionally across Channel Bakers and all key stakeholders.
Key Experience
* Minimum 2+ years of Marketing or Advertising account management experience in a fast moving, client facing environment
* Degree in Public Relations, Marketing, Advertising, Business or Communications preferred or work-experience equivalent
* Experience of Amazon Advertising is a must and exposure to Demand Side Platform (DSP) a bonus.
* Business fluency in 2+ market relevant languages (including English)
* Experience of working within a high performing team
* Strong analytical and qualitative skills - numbers don’t scare you!
* Proficient user of standard office software (MS Office etc).
* Intermediate or advanced excel skills are essential
* Proven ability to cultivate and foster new relationships and deepen existing ones
* Proven track history of driving your own professional and personal development
Key Competencies
* Delegation
* Decision Quality
* Action Oriented
* Time Management
Channel Baker “Price of Admission” Competencies
* Dealing with Ambiguity
* Learning on the Fly
* Customer Focus
* Drive for Results