Job Title: Area Manager – Health & Social Care
Company: Elliots Hill
Location: Pembrokeshire (multiple locations)
Contract: Full-time, Permanent
Salary: £32,085
Working Hours: Full-time 37.5 hours/week (+ ½ hour paid lunch = 40 hours/week)
Annual Leave: 36 days per year (including bank holidays)
About Us
Elliots Hill is dedicated to delivering exceptional care and support across Pembrokeshire. We pride ourselves on our flexible, family-friendly approach, fostering a culture of respect, integrity, and collaboration. As we expand, we are looking for a passionate Area Manager to join our team and make a positive difference in the lives of our clients.
Key Responsibilities
Operational Leadership
Oversee day-to-day care operations across multiple locations within the designated area.
Ensure services are delivered in line with organisational policies, procedures, and Welsh regulatory standards.
Plan and allocate staff resources efficiently to meet client needs.
Compliance & Quality Assurance
Ensure services meet Care Inspectorate Wales (CIW) standards at all times.
Implement and monitor quality assurance systems, audits, and improvement plans.
Maintain accurate records of incidents, complaints, and safeguarding concerns.
Staff Management & Development
Recruit, mentor, and manage a team of Support Workers and Team Leaders.
Conduct appraisals, supervise performance, and provide ongoing coaching and support.
Promote a culture of continuous learning and development, including ensuring mandatory training is completed.
Person-Centred Care & Client Focus
Ensure all care plans are person-centred and regularly reviewed.
Address client needs, feedback, or complaints promptly and effectively.
Foster relationships with service users, families, and carers to support wellbeing and satisfaction.
Budgeting & Resource Management
Monitor and manage budgets for allocated care areas.
Ensure resources and equipment are available to maintain high-quality care provision.
Collaboration & Stakeholder Engagement
Work closely with other Area Managers, Care Managers, and external stakeholders.
Support local authorities, healthcare professionals, and partner organisations to meet client needs.
Represent the organisation professionally at meetings, forums, and inspections.
Health & Safety / Safeguarding
Ensure all premises and activities comply with health, safety, and safeguarding legislation.
Promote a safe and supportive environment for staff and clients.
Reporting & Communication
Provide regular reports to the Care Manager on service delivery, staff performance, and compliance.
Communicate effectively with staff at all levels, ensuring information is clear and timely.
About You (Essential)
Minimum Level 3 NVQ in Health & Social Care (or willingness to work towards Level 4)
At least 2 years' experience in a care setting
Experience with learning disabilities, mental health, acquired brain injury, or challenging behaviours
Knowledge of regulatory requirements (CIW compliance)
Strong IT and interpersonal skills
Resilient, adaptable, and able to respond to change
Desirable
Welsh language skills
Managerial experience
Benefits
Flexible working hours with core hours 10am – 2pm
Homeworking 2 days per 4 weeks
Enhanced pension (up to 8% matched contributions)
Private health insurance (Aviva)
Enhanced sick pay
Study leave and fully funded QCF opportunities
Cycle2Work Scheme
Option to purchase additional annual leave
Requirements
Must be 18 years or over
Full right to work in the UK
Employment subject to enhanced DBS check and two satisfactory references
How To Apply
Apply through our website by uploading your CV and covering letter. Please explain why you are applying and how your experience matches the role. For queries, email