About the Role
Join Paradigm Housing Group as a Customer Resolutions Officer (12m FTC). We are growing our Customer Resolution Team and offering 12-month fixed-term contracts with potential for extension or permanent opportunities as the organisation evolves.
Paradigm Housing Group will be merging with Settle on 27 October. The merger may open up new opportunities across the wider group. You will gain valuable experience working for one of the UK’s leading housing providers, contributing to meaningful work that directly impacts our customers and communities.
We are looking for someone with excellent customer service skills and a flair for writing in a professional, friendly way, able to cut through jargon for our residents. You will apply investigative skills and take ownership of a caseload of complaints to deliver a fair and objective solution. If you have a passion for helping customers, can problem solve, influence others and identify lessons for service improvement, you sound like the perfect fit.
This is an engaging role where no day is the same. You will work within a supportive team and use customer insight to drive service improvements and outcomes for residents.
These roles are offered on a 12-month Fixed-Term Contract basis. There is potential for contract extensions or permanent opportunities to arise as the organisation grows.
Pay information – The pay range is provided by Paradigm Housing Group. Your actual pay will be based on your skills and experience. Talk with your recruiter to learn more.
Working pattern – 2 days per week in the office and 3 days per week from home. Full-time, 37 hours per week (Monday to Friday, 9:00am–5:30pm).
Closing Date: Monday, 20 October
Responsibilities
* Handle a caseload of complaints and deliver fair, objective resolutions.
* Apply investigative skills to identify what went wrong and how to put things right.
* Use resident feedback to drive service improvements.
* Communicate clearly and professionally with residents, avoiding jargon.
Qualifications and Skills
* Excellent customer service skills.
* Ability to write clearly and professionally for residents.
* Strong problem-solving and influencing abilities.
* Capable of working independently to own and progress cases.
Job Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Customer Service
* Industries: Non-profit Organization Management
We’re committed to supporting your development and making your time with us rewarding, whether it’s for 12 months or beyond.
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