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Key Responsibilities
* Raising work orders, ensuring reservations are correct
* Managing customer-related calls to improve satisfaction levels
* Following up on re-bill process, obtaining Purchase Orders, and applying customer mark-ups
* Performing maintenance checks, challenging costs, and negotiating with vendors and/or suppliers
* Reporting and analyzing customer-related data within the agreed timeline
* Following up on customer requests in a timely manner
* Scheduling service events and updating business applications
Required Skills and Experience for the Customer Service Specialist
* Relevant experience in an administrative role
* Knowledge of Microsoft Office applications
* An effective and clear communicator
* Excellent time management and organizational skills
* Positive, friendly approach to customers
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