Overview
We’re looking for a passionate and detail-driven leader to join our Facilities Department at Butlin’s Skegness Resort, where maintaining compliance isn’t just a task—it’s a fundamental priority.
As our Helpdesk & Compliance Manager, you’ll lead a dedicated team responsible for coordinating all maintenance and repair work across the resort. You’ll work closely with the Facilities Head of Department, senior resort managers, and other department leaders to ensure that technical jobs are not only completed efficiently but always meet our rigorous compliance standards.
In this fast-paced, high-energy environment, you’ll oversee the use of our in-house systems to manage both planned preventative maintenance and reactive tasks. Your role will be central to ensuring the resort remains fully compliant with Health & Safety regulations, Butlin’s internal policies, and all relevant legislation. You’ll be the key point of contact for contractors, leading meetings and briefings, and following through on action plans to guarantee that every job aligns with our compliance framework.
You’ll bring a sharp eye for detail and a commitment to driving consistent standards across all areas of the resort, always with the guest experience in mind. Your leadership will extend to recruiting, training, and developing your team, ensuring they are equipped and motivated to uphold our standards. Regular one-to-one meetings and personal development plans will be part of your approach to fostering a culture of accountability and growth.
This role demands someone who leads by example, inspires others, and understands that compliance is not just about ticking boxes—it’s about creating a safe, efficient, and exceptional environment for both guests and team members. No two days will be the same, and you’ll need to thrive on thinking quickly, adapting to challenges, and keeping our resort running smoothly.
Our resort operates year-round, and this role covers 40 hours per week across five days, with shifts available between 8am and 10pm. Flexibility is essential to meet the dynamic needs of the resort and ensure compliance is upheld at every turn.
Responsibilities
* Lead the Helpdesk & Compliance team to coordinate all maintenance and repair work across the resort.
* Oversee the use of in-house systems to manage planned preventative maintenance and reactive tasks.
* Ensure compliance with Health & Safety regulations, internal policies, and applicable legislation.
* Act as the primary point of contact for contractors, leading meetings and briefings and following through on action plans.
* Collaborate with the Facilities Head of Department and senior managers to align work with the compliance framework.
* Drive consistent standards across all areas of the resort and maintain a strong guest-focused approach.
* Recruit, train, and develop the team; conduct regular one-to-one meetings and implement personal development plans.
About You
* We’re seeking a passionate and experienced leader from a detail-oriented environment such as maintenance, construction, or facilities management.
* Strong planning and prioritisation skills with the ability to communicate effectively and engage with teams across all levels of the organisation.
* A curious mindset, willingness to challenge existing processes, and drive continuous improvement.
* Proactive attitude and high self-motivation, with the ability to solve problems independently while also working collaboratively.
* Mindset and attitude are valued as highly as technical skills and experience; able to lead by example and foster a culture of accountability.
* A genuine passion for leading and developing others, with regular coaching to help the team grow in their roles.
* A commitment to delivering outstanding guest experiences and seeking opportunities to enhance the guest journey.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
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