Estates & Facilities Officer
Department
Estates and Facilities
Vacancy Type
Open-ended/Permanent
Full-Time/Part-Time
Full Time
Salary
£31,720 - £34,925
Actual Hours
35
FTE
1.0
Interview Date
Wk Commencing 13th Oct 2025
Contact Details
Sandra Marcantuono - ;
Posted Date
24/09/2025
Closing Date
08/10/2025
Ref No
10563
Goldsmiths, University of London is a world-leading centre of educational excellence where ground-breaking research meets innovative teaching and thinking. We're looking for inspiring and talented people to help build on our global reputation while also growing personally in a true learning organisation.
As a college we are working to tackle inequality in all its forms and are working to promote equality on grounds of race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibilities. We are keen to attract candidates from diverse backgrounds who share our commitment to creating an inclusive culture in which all students and staff can thrive.
Information for candidates with disabilities can be found on our Disability & Individual needs page. We are happy to supply information in alternative formats for disabled applicants. Please contact hr- to make your request.
Department of Estates & Facilities
Estates and Facilities Management is a specialist directorate within the University with an overall staff of approximately 100. It maintains and supports the University and its changing needs in respect of the following disciplines:
* estates strategy & strategic development
* capital projects, minor works and refurbishments
* maintenance (building and grounds), surveys, statutory compliance
* Infrastructure
* space utilisation & timetabling,
* energy and carbon management,
* environmental management
* facilities services including: cleaning, portering, security, switchboard, reception, post and stores;
* health and safety
* catering
* conference services
* procurement
The main campus is based at New Cross, London Borough of Lewisham and covers approximately 16 acres. It comprises some 80 buildings ranging from three fine Victorian Grade II listed buildings, a number of former domestic properties (now being used for academic and office purposes), a range of post-war utility buildings (now requiring replacement), to new purpose built ultra modern buildings, and halls of residence and studio space that are a short walk away. Also situated approximately 12 miles from the main campus is Loring Sports Ground, located in Sidcup, London Borough of Bexley, which consists of a 20 acre sports ground and associated buildings. The variety of buildings presents a diverse set of challenges.
Estates & Facilities aims to make significant improvement to its service delivery and the quality of the estate in order to meet the rising expectations of staff and students.
The main functions of Estates and Facilities Management are:
* To advise on strategy to optimise the use of the estate and to meet the future requirements of the institutional/corporate plan.
* To procure development projects as approved.
* To create a safe campus environment.
* To manage and keep under review, property agreements, leases etc.
* To liaise with external bodies, as appropriate concerning the estate.
* To maintain buildings, services and grounds in safe condition and fit for purpose.
* The provision of timetabling services to maximise space utilisation.
* To operate support services which meet agreed Service Level Standards.
* To monitor effectively all financial activities to ensure departmental compliance with University's financial regulations and procurement procedures.
* To adopt value for money solutions in all aspects of activities.
* To develop, maintain and implement policies and procedures to effectively manage the estate and its services.
* To identify and meet current and emerging 'customer' requirements.
* To ensure that all work and services for which it is responsible, are undertaken in a safe manner.
* To provide all of its staff with the necessary training and support to effectively undertake their work and promote personal development.
* To provide a facilities management function for the delivery of portering, cleaning, security, post room, central stores and telephone services.
Estates and Facilities Management' overall aim is to provide for sustainable first-class facilities for research, teaching and learning and other activities and to create a vibrant and safe environment for students, staff and visitors and to deliver a service in a professional and integrated way
Reporting to: Associate Director Campus and Commercial Services
Summary:
We are looking for a reliable and proactive Facilities Officer to support the day-to-day operations of our campus. To support the effective operation, maintenance, and development of university facilities, ensuring a safe, efficient, and welcoming environment for students, staff, and visitors.
You will provide comprehensive administrative support to the Associate Director Commercial and Campus Services. The primary responsibilities include assisting the Cleaning and Domestic Services team and the Security team, with additional support to other teams within the directorate as needed. You will work closely with the directorate senior managers as well as with the Cleaning and Domestic Service Manager and the Security Manager to provide comprehensive support in all areas of the services, including HR, finance, stock control, communications, Health and Safety, and facilities. You will also be part of the wider Estates and Facilities team, who are focused on delivering operational excellence. This brings the opportunity to contribute towards wider directorate initiatives.
Main duties:
* Administration Support:
* Deliver an effective and flexible PA and administration service to support the efficient operation of the Estates and Facilities Directorate.
* Provide efficient and effective administrative support to a range of processes including Human Resources, Staff Management, Finance, and Purchasing activities in accordance with university policies and procedures.
*
o Support Cleaning and Security manager with day 2-day administration, planning with managers and organising staff training for Cleaning and Security teams, to ensure high standards.
* Support with the day-to-day running of university buildings and grounds.
Space & Resource Management:
* Assist with room bookings, space allocation, and event setup.
* Assist with Exhibition pre and after Space review/audits
* Assist with furniture audits of teaching rooms
* Support sustainability initiatives and energy efficiency improvements.
Office Allocation & Office Space Planning
* Assist with the allocation of office space in line with departmental needs and strategic priorities.
* Maintain accurate records of office occupancy and layouts.
* Liaise with departments to coordinate office moves and reconfigurations.
* Support space audits and contribute to space utilisation reporting.
Customer Service & Communication:
*
o Act as a point of contact for space-related queries from staff and students.
* Provide clear communication regarding planned works and disruptions.
* Promote a positive and inclusive campus environment.
Administrative Support
* Maintain facilities management systems and records.
* Assist with procurement and budget tracking for facilities-related services.
* Prepare reports and documentation as required.
Health & Safety Compliance:
* Conduct regular inspections and risk assessments.
* Provide support Ensure compliance with university health and safety policies and statutory regulations.
* Support emergency planning and fire safety procedures.
* You will be required to undertake any other duties as may reasonably be required
* Ensure that you are aware of and aligned with Goldsmiths' Regulations, Strategy, and Objectives to work together to proactively advance Equality and Diversity
* At all times to help maintain a safe working environment by participating in training as necessary and following the Goldsmiths' Health and Safety Codes of Practice and Policy
Person Specification
Detailed below are the types of qualifications, experience, skills, and knowledge which are required of the post holder. Selection will be made upon evidence of best fit with these criteria.
The Essential criteria sections show the minimum essential requirements for the post, therefore if you cannot demonstrate in your application, you meet the essential criteria categorised below, you will not be invited to interview.
The Desirable criteria sections show additional attributes which would enable the applicant to perform the role more effectively with little or no training.
The Category column indicates the method of assessment:
A = Application form C = Certificate
I = Interview R = Reference
T = Test P = Presentation
Category
Essential Criteria 1 - Qualifications
GCSEs (or equivalent) including English and Maths.
A, C, I
Desirable Criteria 1 - Qualifications
Facilities Management qualification (e.g., IWFM Level 3) desirable.
A, C, I
Health & Safety certification (e.g., IOSH or NEBOSH) preferred.
Essential Criteria 2 - Experience
Experience in a facilities or estates role, ideally in an educational or public sector environment.
A,I
Familiarity with building systems, maintenance procedures, and contractor management.
A,I
Desirable Criteria 2 - Experience
Ability to manage reactive and planned maintenance, including prioritising tasks and responding to urgent issues
A,I
Familiarity with CAFM systems and other digital tools used in estates and facilities management
A,I
Strong stakeholder engagement skills, with the ability to work collaboratively across departments and with external partners.
A,I
Understanding of sustainability and energy efficiency practices in facilities operations.
A,I
Essential Criteria 3 – Knowledge
Familiarity with procurement processes, contract management, and service level agreements within a facilities context.
A,I
Understanding of risk management and business continuity planning related to estates and facilities.
A,I
Essential Criteria 4 - Skills
Strong organisational and problem-solving skills.
A,I
Excellent communication and interpersonal abilities.
A,I
Good IT skills, including Microsoft Office and facilities management software.
A,I
Excellent communication and interpersonal abilities.
A,I
Desirable Criteria 4 - Skills
Please also note that where qualifications are required, employment is conditional on the verification of them. Qualifications (must be original documents) will be checked on or before the first day of appointment.
Summary of Benefits
If you choose to work with us, you'll become part of a learning organisation that is committed to professional and personal development, with comprehensive and innovative staff development and wellbeing programmes.
You'll also have access to frequent lunchtime and evening talks, seminars and performances, and annual performance and development reviews.
Our other benefits include:
* Competitive salary
* Working in Zone 2, with fantastic transport links and interest free travel to work loans
* Excellent annual leave entitlement plus additional closure days at Christmas and Easter
* 3 days of volunteering leave per annum, plus parental and study leave allowance.
* Maternity, paternity, shared parental leave and adoption leave and pay
* Membership of USS or LPFA pension scheme, dependent upon grade
* Contractual sick pay provision
* Access to an Employee Assistance Programme, offering 24/7/365 confidential and free advice, support, and information service on a range of personal, family, or work-related matters.
* Free eye tests
* Cycle to work scheme
* Wellbeing initiatives including the Chaplaincy and Staff Choir
* On-site dining facilities
* Access to University of London facilities such as Senate House Library
* Membership of Staff Diversity Networks: (Dis)Ability, Goldsmiths Race Equality Group, LGBTQ+, Menopause, Parents and Carers, Women at Goldsmiths. (Staff are also encouraged to join networks as Allies should they wish to do so rather than as members)
Further information
For more information about Goldsmiths, please visit:
Thank you for your interest in working with us, we wish you all the best with your application.