Administration and Medical Casework Officer
Southampton | Full‑Time | £12.86 per hour | Ongoing until Mid August 2026
Working Hours
* Monday to Friday
* 8:30am – 4:30pm
* 30‑minute lunch break
* 37 hours per week
We are currently recruiting on behalf of our client, the Maritime and Coastguard Agency (MCA), for a Temporary Administration and Medical Casework Officer to join their team in Southampton.
This is an excellent opportunity to gain experience within a respected government organisation in a busy, customer‑facing administrative role. No medical qualifications or experience are required.
This role is fully office‑based (5 days per week). Due to the handling of confidential medical documentation and an ongoing office restack project to support the move towards a paperless environment, attendance in the office is essential.
Free parking is available on a first come, first served basis and fills early in the morning.
The Role
You will provide administrative and medical casework support within a busy team, assisting with confidential seafarer medical documentation and delivering a high‑quality service.
Key Responsibilities
* Providing general administrative support
* Managing and responding to email and telephone enquiries
* Handling confidential medical information in line with GDPR
* Supporting document management and scanning
* Assisting with process improvements as part of the move towards a paperless system by sorting through archives in the office, and working with SharePoint where required.
Key Skills and Requirements
* Strong communication skills
* Excellent attention to detail
* Ability to work independently and use initiative
* Confidence to ask questions if unsure rather than making assumptions
* Experience providing administrative support
* Good customer service skills, including answering telephones and emails
* Computer literacy, particularly Microsoft Outlook and Excel
* Working knowledge of GDPR when handling confidential information
* A self‑motivated approach and ability to follow instruction
This role aligns with Civil Service behaviours including managing a quality service, working together, communicating and influencing, and delivering at pace.
If you are organised, proactive, and confident handling sensitive information, we would be pleased to hear from you.
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