About Us
YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and payment service providers. Our software platform enables partners to extend their value proposition by offering flexible financing products in their own branding to their merchant base, without capital at risk.
We are owned by the leading private‑equity firm EQT and have grown +100% year‑on‑year since 2020. Headquartered in London, UK, we are also present in several European countries and the United States, servicing partners such as eBay, Amazon, Just Eat, Shopify, and Stripe.
The Role
We are seeking an Office Assistant to join our sociable and dynamic team. If you thrive on interacting with diverse individuals, excel in an organised setting, and enjoy a lively, fast‑paced, and fun atmosphere, this role might be perfect for you!
Your responsibilities will include maintaining a clean, tidy, and safe environment for both employees and guests, greeting visitors, and ensuring a positive first impression. You will manage travel arrangements, assist with monthly events, keep the office stocked with essential supplies, and arrange couriers to send and retrieve equipment.
Reporting to the Office Manager, you will collaborate closely with various other departments within the business.
Responsibilities
* Greet and welcome visitors, ensuring a professional and friendly first impression; direct them appropriately and notify relevant colleagues.
* Perform a range of administrative tasks including handling incoming and outgoing post, arranging couriers, ordering gifts and incentives, and managing office stock and branded materials.
* Set up and maintain meeting rooms, ensuring cleanliness and readiness; arrange catering such as breakfasts and lunches, and prepare refreshments.
* Coordinate employee benefits and wellbeing activities, including booking massage therapists, organising birthday cakes, and arranging daily lunches.
* Book and manage travel arrangements, flights, hotels, restaurant reservations, and other trip logistics for international and domestic travel.
* Liaise with building management and landlords to report and resolve facilities or maintenance issues promptly.
* Support HR processes by onboarding new employees (creating welcome packs, scheduling introduction meetings) and off‑boarding leavers (removing access and updating accounts).
* Maintain and restock kitchen supplies daily; manage weekly Ocado orders and other regular deliveries.
* Identify and resolve office issues, escalating when necessary to the Office Manager.
* Assist with office projects, including workspace extensions, desk relocations, and health & safety inspections.
* Coordinate meetings with external suppliers, vendors, and contractors as required.
* Distribute company‑wide communications and updates to employees.
* Monitor and manage the Office Management inbox, ensuring timely responses and task follow‑up.
The Ideal Candidate Will Have The Following Skillset
* Excellent time‑management skills and ability to meet deadlines.
* Strong workload prioritisation and multitasking abilities.
* Friendly, professional, and approachable manner, representing YouLend as the first point of contact for visitors and callers.
* Outstanding organisational skills and attention to detail.
* Proven ability to work under pressure, adapt to changing priorities, and remain calm and efficient.
* Excellent communication skills, verbal, written, and over the phone.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
* First Aid and Fire Safety training (preferred but not required).
Desirable Skills
* First aid and fire safety trained (ideal but not mandatory).
Salary: £29,000 – 30,000 + £2,000 quarterly bonus (based on performance)
Benefits
* Award‑Winning Workplace: recognised as one of the Best Places to Work in 2024 and 2025 by the Sunday Times.
* Award‑Winning Fintech: top 250 fintech worldwide by CNBC.
* Stock options.
* Private medical insurance via Vitality and dental insurance with BUPA.
* EAP with Health Assured.
* Enhanced maternity and paternity leave.
* Modern, sophisticated office space in Central London.
* Free gym access in the office building in Holborn.
* Subsidised lunch via Feedr.
* Deliveroo allowance if working late in office.
* Monthly in‑office masseuse.
* Team and company socials.
* Football Power League / Paddle and yoga club.
Company Values
* High‑growth (>100% growth during 2022 and 2023) with clear outlook to compensation (bonus or share option appreciation) and career growth.
* Well‑capitalised with supportive private‑equity backing.
* Part of Banking Circle Group with a fully licensed Luxembourg bank, supporting European expansion in regulated markets.
* High‑quality team that pushes each other to succeed through direct feedback and aligned incentives.
* Strong, transparent team culture; we have each other’s backs.
* Independent work environment where results matter.
* Data‑driven culture and emphasis on speed with anti‑red‑tape.
At YouLend, we champion diversity and embrace equal‑opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
Seniority level
Entry level
Employment type
Contract
Job function
Administrative
Industries
Administrative and Support Services
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