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Build an Aviation Career You’re Proud Of
Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.
Key responsibilities and duties:
* Acts as a liaison between customers and business operations regarding contractual requirements, status of work, pricing and orderbook scheduling, specifically the contracted output plan for Chinook TLCS-2 contract.
* Establish detailed Contract Year operational objectives and aid operations function to establish action plans to meet customer program requirements.
* In Conjunction with the Programme & Operations Directors Manages adherence to program plans and schedules.
* Maintains control systems and reports that accurately measure progress such as estimate and invoice schedules.
* Responsible for ensuring customer satisfaction in all aspects of the assigned business inclusive of gaining Voice of the Customer Reviews at intervals laid down within company policy.
* Communicates impact and recovery plans to the customer.
* Ensures contractual commitments are met regarding management of information and customer reporting.
* Works across all departments to ensure that customer and contractual requirements are adhered to for production, procurement, quality control, logistics, and administrative functions.
* Obtains customer approvals for work scope changes and special purchase requests via contract changes or Adhoc Over and Above tasking proposals.
* Acts as an escalation contact for customers on matters related to performance and manages customer needs to ensure their satisfaction and continued business.
* Provides alternative solutions to customer, including submission of over and above requests.
* Works in conjunction with Operations and Supply Chain in the development and submission of over and above quotations to customers.
* Reviews invoices for accuracy in terms of labour, materials, cost, sell, contract compliance special programs, warranty and discounts. Resolves discrepancies and disputes.
* Acts as the primary contact, assisting in the review and approval of customer proposals.
* Develops and monitors key performance indicators for the department
* Monitors and reports contractual KPI performance at intervals defined within specific customer contracts
* An adequate degree of financial acumen; prior experience with customer estimates and invoices.
* Strong planning, organizational and analytical skills.
* Ability to make sound business decisions, provide advice on strategic solutions, and implement problem solving techniques.
* Strong verbal and written communication skills as well as presentation skills.
* Strong leadership and coaching skills to interact with Customer Services Representatives and develop commercial/contract knowledge of shop floor team leaders.
* Experience building strong working relations with customers.
* Strong working knowledge of PC’s in the current company operating system environment including Microsoft Office, Smartsheets, and Power BI.
* Prior experience in aviation/aerospace industry.
* Prior experience in MoD support contracts.
Benefits that make life better:
* 206 hours annual leave per year for employees working 37 hours per week, plus 8 public holidays
* YuLife wellbeing services, including 24/7 virtual GP service, Employee Assistance Program, personalised online fitness programs, and many more!
* Bonus opportunities
* Generous paid sick leave
* Life assurance cover
* Salary sacrifice cycle to work scheme
* Onsite gym at both the Fleetlands and Almondbank sites
* Seasonal flu jabs administered on site each year by Bupa
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