Overview
Retail Cover Supervisor (Zero Hours) - Poole and Christchurch – Poole and Christchurch area. This is a zero-hours contract with flexible days to suit you, helping blue Cross UK shops operate smoothly and support our mission to help sick, injured and homeless pets.
About the role
As a Standby Shop Assistant (internally known), you will provide essential support to our in-store teams to ensure adequate cover and continued operation of the shop. You will assist with customer service, stock management and general shop duties. Shifts are arranged based on shop needs, with shops open Monday to Saturday 09:00–17:00. You will work with a team of staff and volunteers in a role that is flexible and impactful.
The total hourly rate for this role is £13.69, including holiday pay, with the National Living Wage referenced. The contract is Zero Hours.
Responsibilities
* Provide frontline customer service and assist shoppers
* Support stock management and shop presentation
* Assist with cash handling and reconciliation
* Maintain high standards of service and presentation in the shop
* Collaborate with staff and volunteers to ensure adequate cover
About you
We are looking for someone who:
* Has previous experience working in a retail environment
* Is proficient in cash handling and reconciliation
* Has supervisory experience
* Thrives in a customer-facing environment
* Possesses computer literacy and administration skills
* Experience in managing volunteers is a plus
How to apply
Click the apply button below and complete the online application process before the closing date. Applications will be reviewed as they are received, and interviews may be arranged accordingly. The vacancy may close early if there is high interest.
Benefits
Blue Cross offers a benefits package focused on wellbeing and work-life balance, including:
* Physical and mental wellbeing support programs
* Free GP access via MetLife (24/7 GP services), private prescriptions and more for you and your family
* Pension scheme with enhanced employer contribution
* Charity worker discounts across various retailers
For more details about benefits, please visit the why work for us page on our website.
Other information
Location: Poole and Christchurch (High Street, Poole and Saxon Square, Christchurch)
Department: Fundraising, Comms & Engagement
Salary: £13.69 per hour; Contract: Zero Hours; Location: Poole / Christchurch; Closing date: 28 September 2025
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