We are working closely alongside a Local Authority in Newport to assist with the appointment of a Business Support Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £13.26 - £17.10 per hour
Summary:
The Business Support Officer will provide clerical and administrative support to the Team Leader while delivering excellent customer service to customers and partners of the crematorium. The role involves handling enquiries, processing cremation-related administration, managing payments and records, and supporting the smooth day-to-day operation of the service.
Responsibilities:
* Provide clerical and administrative support to the Team Leader and wider service.
* Communicate effectively in person, by telephone, and in writing with customers, partners, and stakeholders.
* Carry out a range of administrative duties associated with crematorium services and cremations.
* Receive payments for crematorium services, issue receipts, and maintain financial records in line with Council regulations.
* Support the Team Leader in maintaining effective relationships with funeral directors, officiants, suppliers, and other partners.
* Assist customers with enquiries relating to funerals, memorials, and crematorium services.
Qualification:
* Minimum of 5 GCSEs (A–C) or equivalent qualification.
* NVQ Level 2 or relevant administrative/customer service experience.
* Ideally working towards ICCM Crematorium Certificate.
Essentials:
* Minimum of two years' experience dealing directly with customers and partners.
* Strong verbal and written communication skills.
* Ability to plan, organise, and prioritise workloads effectively.
* Ability to demonstrate empathy, understanding, and sensitivity towards bereaved individuals.
* Good literacy and numeracy skills.
Please note:
* You should be available to work immediately or at a short notice.
* You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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