Debt Recovery Agent
Ardent Credit Services Ltd is expanding so why not join us as a Debt Recovery Agent, in our Kirkby, Knowsley contact centre. We are a multi award winning debt recovery and credit management services provider who operate in both the consumer and commercial sectors. We are proud to work on behalf of some of the world's largest creditors and even prouder of our friendly working environment.
Salary: £26,250 - £30,385 per annum plus non-contractual bonus.
Job Overview
On a day-to-day basis you will communicate with customers through incoming and outgoing telephone calls. Supporting customers to pay off their debts in a practical and affordable way. You will aim to understand customers individual circumstances by asking questions ensuring that the customers best interests are met.
It is hard work and can be difficult at times but also rewarding when we achieve the right outcome for customers whilst working towards KPI's. It's not for everyone, but you can make a real impact on people's lives.
About you
* Excellent written and verbal communication skills
* understanding of vulnerable customers and how to identify them
* understanding of FCA guidelines
* Good telephone manner
* Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot.
* Good IT skills, with knowledge of Excel and confidence
* Minimum 1 years Collection experience
Working Hours
Monday-Friday 9am-5:30pm.
Although we have no immediate plans to change our working hours, we may at some point in the future return to the original shift pattern which is an alternating 2-week shift of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm
Hybrid Working Opportunities
We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies. Reviews take place after 3 months of employment, but further information will be discussed at interview.
It's our people that make us a truly exciting and inclusive place to work - a place where you can let your skills shine. If you would like to find out more, you can find this at the Ardent Credit Services Website.So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you are ready to help us make a difference, we think you will fit right in
Please Note: The successful candidate will also be required to have a credit check and DBS check so please make sure you are happy for us to conduct this should you be successful.
Benefits to you
Competitive salary £26,250 - £30,385 per annum plus non-contractual bonus
We offer a range of programmes and benefits to help our people, and their families stay healthy and happy, including:
Cycle to Work, Electric Car scheme, Dental and Health Plans, Company Pension, Life Insurance and Colleague Assistance Program.
We also offer 100's of discounts on shopping, days out, restaurants, cinema, holidays and much more, including Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry's Argos, Primark, Odeon, Pizza Express, Costa Coffee, and many, many more….
We provide free on-site parking, bike storage, and shower facilities.
You will also have opportunities to make an impact on your personal development, we offer a global career path to help our colleagues develop their careers and grow with us, together.
Holidays
Holidays start at 21 days (rising to 25 days) plus 8 bank holidays,
We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our 'Privacy Notice & Cifas Fair Processing Notice for Candidates' which is available at the Phillips-Cohen UK website.
COVID-19 considerations:
We're following guidance to ensure our workplace is COVID safe.
Job Type: Full-time
Pay: £26,250.00-£30,385.00 per year
Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
* Store discount
* Work from home
Ability to commute/relocate:
* Liverpool L33: reliably commute or plan to relocate before starting work (required)
Experience:
* Collection/financial services: 1 year (required)
* Call centre: 1 year (required)
Work Location: In person
Application deadline: 26/09/2025
Expected start date: 13/10/2025