Job Description
We’re Hiring: Energy Sales Operations Lead (Maternity Cover)
Birmingham City Centre | Hybrid
Full-time | Fixed-term (Maternity Cover)
£26,000–£28,000
No Agencies Please!
The National Energy Hub (TNEH) is an award-winning energy & sustainability consultancy, helping organisations across the UK take control of their energy costs, cut carbon and move toward net zero.
As we continue to grow, our sales and consulting teams are supported by a high-performing Sales
Operations function that ensures every deal is accurate, compliant, and delivered smoothly from quote to live supply.
This maternity cover role is a business-critical position within that function.
The Role
As an Energy Sales Operations Lead, you’ll be at the heart of our sales delivery and procurement operations.
Your role is to ensure sales activity runs smoothly from opportunity through to live supply by supporting sales teams, coordinating with energy suppliers, and maintaining high standards of accuracy, compliance, and client experience.
What you will be doing
* Sales Operations Support: Supporting SDRs and Energy Consultants with deal progression, contract processing and operational queries
* Energy Procurement Operations: Managing RFIs, RFQs, bespoke tenders and supplier pricing workflows
* Client Onboarding: Overseeing new client onboarding, managing objections, rejections and supply transfer delays
* Supplier Coordination: Acting as a key point of contact with supplier partners to ensure accurate and timely submissions
* Contract & Data Management: Managing LOAs, MOP contracts, supplier portals and half-hourly data uploads
* Systems & CRM: Maintaining accurate records in the CRM and managing workflows via Zoho Ticket Desk
* Issue Resolution: Supporting billing queries and resolving operational issues alongside Client Relations
* Compliance & Quality: Ensuring all activity adheres to Ofgem, ADR and internal compliance standards
* Operational Reporting: Providing feedback and insight to support sales performance and decision-making
What We're Looking For:
Essential
* Experience in energy sales support, sales operations, or energy procurement administration
* Strong attention to detail with the ability to manage multiple deals simultaneously
* Confident communicator, comfortable working with sales teams, suppliers and clients
* Highly organised, proactive and comfortable working to deadlines
* Experience using CRMs and energy supplier portals
Desirable
* Background in energy, utilities or B2B services
* Experience handling half-hourly data, LOAs, tendering or supplier pricing
* Familiarity with Zoho ticketing system
What Success Looks Like
* Sales deals progressing smoothly from quote to live supply
* High levels of accuracy and compliance across all contracts
* Reduced delays, errors and supplier issues
* Positive feedback from sales teams, suppliers and clients
* Continuity and stability across sales operations during the maternity cover period
What You’ll Get
Competitive salary
Hybrid working from a modern Birmingham city-centre office
A key role in a fast-growing, purpose-driven energy consultancy
Close collaboration with sales, consultants and leadership
Full handover and training from the existing role holder
Opportunity to make a real impact on UK businesses’ energy and sustainability goals
28 days holiday including bank holidays
Birthday day off
An additional two weeks paid time off over Christmas & New Year
Company pension scheme
Regular company socials and partner events
Interested?
If you’re detail-driven, commercially aware, and enjoy keeping sales operations running smoothly in a fast-paced environment, we’d love to hear from you.