Sales and Design Consultant, Manchester
Are you a driven and ambitious individual looking to take the retail world by storm? Do you aspire to work for a world leader in the premium / luxury furniture industry?
The Role
As a Sales and Design Consultant, you will be responsible for delivering an exceptional client experience while maximising sales in a high-end showroom environment. Acting as a true brand ambassador, you will guide clients from initial consultation through to delivery and after-sales care.
Under the supervision of the Store Manager, you will build long-lasting client relationships and deliver personalised interior design solutions that reflect the brand's luxury positioning.
Key Responsibilities
Welcome customers and deliver an exceptional, luxury-level customer experience
Proactively approach and advise clients throughout their projects
Guide clients through the company's sales process to ensure the right product selection
Use 3D software and other digital tools during the sales and design process
Create and present 2D/3D visual proposals and mood boards aligned with client briefs
Manage the full sales cycle: consultation, invoicing, order placement, delivery tracking, and follow-up
Liaise with suppliers and follow orders through to final delivery
Conduct post-delivery follow-ups to ensure full client satisfaction
Maintain outstanding showroom standards, visual merchandising, and brand presentation
Respond to and follow up on all client interactions via phone, email, live chat, and digital platforms
Achieve individual and team sales targets while working collaboratively with colleagues
Support showroom merchandising, administration, and after-sales care
Who We Are
Our client is a world leader in the premium / luxury furniture sector, with over 250 showrooms across more than 50 countries. Collaborating with renowned artists and designers such as Joana Vasconcelos, Kenzo Takada, Cédric Ragot, Sacha Lakic, Christophe Delcourt, and Stephen Burks, as well as Haute Couture fashion houses including Jean Paul Gaultier and Missoni Home, the brand offers exclusive made-to-order designs.
All pieces are manufactured with a high level of customisation in small European workshops, ensuring exceptional craftsmanship and quality.
Required Skills & Personal Attributes
Minimum 2 years' experience in retail sales within the furniture or luxury industry
Strong ability to engage clients and build long-term relationships
Excellent organisational and time-management skills with strong attention to detail
High-end presentation and professional attitude
Confident, passionate, proactive, creative, and a strong team player
Results-driven with strong commercial awareness
Ability to learn quickly and adapt in a fast-paced environment
Knowledge of 20/20 design software is a plus
French-speaking is a plus
Genuine interest in furniture, interior design, and the art/design industry
Bachelor's degree or equivalent preferred
Working Conditions
Showroom-based role
5 days per week, including Saturdays and Sundays
Weekends and bank holidays required
Benefits
Fixed base salary plus very competitive commission structure
Fast medium-term career growth opportunities worldwide
Intensive training programmes including:
Sales techniques
Design software training
Luxury retail coaching
Company laptop provided
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