Identify and resolve problems. Answer queries. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers.
A career at Sky is where better begins
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Application Journey
Application
First, complete our short application form by entering your details. We’re looking for basic information such as contact details, education, and relevant work experience.
As part of the application, we’ll ask questions about your eligibility to join this programme, which is funded by the Apprenticeship Levy.
Situational judgement
After submitting your application, you’ll be invited to the next stage (so watch for our email, and check your junk mail just in case). This involves a series of situational judgement questions related to the Customer Sales role, designed to help you learn more about the role.
Telephone interview
If successful at stage 2, you’ll be invited to a telephone interview. This will be a strength-based interview focusing on qualities important for customer-focused roles. We recommend using the STAR method where appropriate.
Virtual assessment
The final stage is a virtual assessment day, where you’ll have the chance to impress us through various tasks, including group discussions, individual interviews, and role-specific exercises.
We’ll be in touch
After your assessment day, we’ll inform you when to expect our response. Good luck!
Application Tips
We want your application to be as strong as possible. Check out these top tips from our early talent team to help you prepare.
Hear from a Customer Service apprentice
Sheldon Vickers
Since starting at Sky, I’ve become better at teamwork and collaboration, which have developed over the last year as I’ve taken on more responsibilities. My communication skills, especially speaking with customers, have also improved significantly.
Need help?
Visit our FAQ page for answers to common questions.
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