Overview
Location: ILFORD
Department: Warehouse/Logistics/Admin
Overall Purpose: To pro-actively undertake customer support activities within the warehouse area and any associated operations, whilst providing an optimum level of support to both the Company and the customer; and always aiming to meet and exceed customer satisfaction expectations. To proactively assist and support colleagues within the BARTS Health Contract.
Role Duties & Responsibilities
* To undertake all day to day duties within the General warehouse and logistics movements
* Undertake as and when required relevant administrative duties.
* Maintaining a clean and safe working environment at all times within the Finished Goods / Spares Warehouse and outside carparks. This includes acting as Banksman for large deliveries.
* Efficiently manage the storage of our product, at all times trying to ensure that we keep 3rd Party Storage to a minimum.
* Ensure any off-site storage facility is checked and maintained, taking and collecting if ad-hoc requirements are identified.
* Publish weekly stock lists of our Finished Goods / Demo Stock / Available Rental Assets to the sales force and senior Management.
* Carry out Stock check counts with the assistance of the Stores and Warehouse Supervisor
* Ensure all paperwork is maintained and an audit trail of any product from In and Out of the Warehouse Stores, Goods stock and any Rental Assets we currently have in the warehouse.
* Be responsible for picking / packing and despatch of Spares Stock direct to customers / Service Engineers. This will involve coordinating collections with our couriers
* Be integral to the process of despatching Finished Goods to customers. This might involve, visual check and testing of hospital bed frames for despatch. Ensuring the correct serialised products identified on the Picking lists are the ones to be delivered.
* Assist with loading/unloading of lorries, liaise with drivers to ensure they take the correct products.
* Where needed assist other departments with customer/client information and records.
* In busy periods be flexible to assisting work colleagues to effect a full professional service from the business.
* Work with our internal SAP B1 computer system to ensure any stock is checked against delivery notes, booked in against purchase orders and stored in their assigned racks.
General Responsibilities
* To maintain an up to date knowledge of Linet and other associated products, including third party equipment, service methodologies and techniques, current Health & Safety and associated standards necessary to provide effective and efficient Service Management to the region.
* To perform all the previously described responsibilities in a manner consistent with:
* company policies
* company quality manual and objectives
* departmental and business procedures
* any other company policy or quality documents deemed applicable by the Linet UK Senior management team
Key Role Requirements / Person Specification
Qualifications, Skills & Experience
Education & Training
* Essential
* Desirable
* 3 GCSEs or equivalent (Grade C or above)
* Health & Safety
* PAT Tester
* Manual Handling
* LOLER Trained
* Experience of Operating Cleaning Equipment
* Experience of Accurate record keeping and data input
* Intermediate MS Office / IT equipment
Personal Attributes
* Excellent Customer Service Skills, courteous and conscientious
* Team Player and willing to support and develop the team.
* Ability to work across all levels of clientele and business.
* Takes pride in their appearance and consistently maintains a professional image of Linet at all times. Linet logo/badges or clothing to be provided at all times and clearly displayed.
* Flexibility and willingness
* Commitment to participate in relevant training and development.
Other
* Must value own and business sites facilities and amenities
* Must be able to lift heavy or bulky items in line with Health and Safety & Manual Handling safety guidelines
* Must take pride in working in a diverse workforce
Confidentiality
A vital element to all aspects of this role is confidentiality. You will be dealing and may have access to personal or medical information which must never be shared unless following strict practice and NHS protocols. Full training will be given, and you will be asked to sign a confidentiality clause within your contract stating that you understand the parameters of your role and comply with this at all times
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