MAIN TASKS
You will be responsible for assisting our customers by phone, email and online with product queries, providing a triage function with first pass resolution wherever possible.
You will take full ownership of an account list to ensure that orders are processed to a high degree of accuracy, any issues are identified and resolved and the customer is supported throughout.
You'll drive a customer focused approach across all activities and drive continuous improvement initiatives to ensure that the Customer Support Team is a centre of excellence.
PROFILE
Do you have experience in customer facing roles, with proven communication skills? Are you obsessed with delivering great customer service? Do you thrive in a fast paced environment?
If so, this role could be a great fit for you!
WHAT WE OFFER
At Geberit, we want you to feel supported, both mentally and physically, which is why we feel it’s important to invest in initiatives to provide you with a range of benefits.
A summary of our benefits can be found here:
Full details and rules of each scheme are in place and will be available upon employment. If you have any questions about our benefits during your recruitment process, please feel free to ask.