FCMS is committed to ensuring that our patients have the best possible experience within our service.
We are looking for an enthusiastic Healthcare Assistant to join us at the Rossendale Minor Injuries Unit. The service operates 7 days a week, 365 days a year.
Hours:115 hoursper month. 4 week rolling rota. Bank Shifts also available. Please see the attached job description for shift pattern.
Pay: £12.80 perhour. We provide enhancementsfor Saturdays / Sundays and BankHolidays.
Main duties of the job
The post holder will undertake a range ofclinical duties including venepuncture, ECGs, wound care, observations, andapplying plaster of paris to patients with fractures and personal care topatients.
The post holder will also contribute toadministrative, reception/floorwalker and housekeeping duties within theservice location. This vacancy comeswith a degree of receptionist cover.
About us
The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does. Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers. Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Attendance Bonus
Free Tea & Coffee
Eye Care Contributions
Job responsibilities
Post holder will ensureprompt reporting of any relevant information regarding patients includingobservation of progress or deterioration in the patients condition to thetrained staff
Endeavour to maintaingood standards of communication both in written and oral form
Make entries onpatient records to record clinical interventions
Make entries in theclinical notes using the service areas computer programmes ADASTRA
Communicate withpatients and carers in a polite and pleasant manner
Receive and deliverpatient related information to and from other departments via the telephone/emails
Acknowledge andaccommodate barriers to communication and understanding including speech,hearing, language, and emotion
May be required toencourage patients to comply with programmes of care
Initiate emergencyaction when required
Obtain and dispatchspecimens on request
Undertake routine administrationand reception
Assist patients inanswering our streaming and redirection tool
Assist in theordering and supplying of materials and equipment e.g. stores afterauthorisation by the reception team leader
Inform the LeadClinician on shift of any untoward incidents
Take responsibilityfor the cleaning and stocking of clinical areas
Dispose of clinicalwaste in a safe manner for each clinical room
Contribute toinfection control measures by adhering to infection control policies/procedures
Our key expectations are:
Self-awarenessLiving authentically
Adaptability-Being ready to adjust depending on the situation
OpennessWhat you see is what you get
Positivitywith a real sense of being able to strive for the impossible
Generosityof spirit- Everyday should be an opportunity to act with kindness
Abilityto have fun Taking the role seriously, whilst being yourself
Our Why: To nurture anenvironment of inspiration, innovation and disruption so this people in ourworld receive exceptional healthcare for this generation, and the next.
Values:Our organisational culture is very importantto us, so it is vital that the successful candidate lives and breathescomplimentary values and behaviours.
Our behaviours should be in line with ourvalues which form part of our Company DNA:
Fun: People rarely succeed unless they are having fun. Happiness is healthy!
Awesome: We arent here to be average, were here to be awesome!
Humble: Were here to make a difference to the lives of others, NOT to see howimportant we can become
Brave: We challenge the norm. We have the courage to get the difficult jobsdone
Oompf: We have natural oompf! Its infectious!
Go-getting: We are intuitive to changing needs and respond quickly which we do withenergy, ideas, and positivity
Come and bea part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Attendance Bonus
Free Tea & Coffee
Eye Care Contributions
Education and In Service Training
Be fully conversantin all the clinical computer systems used within Morecambe Urgent TreatmentCentre
Attend relevantstudy/induction days, seminars, courses etc. for individual development and forthe benefit of the service. Keepup to date with compliance and mandatory training.
Theabove list of duties and responsibilities is not intended to be fullycomprehensive and may be amended to take account of changing circumstances orrequirements following consultation with the post holder.
Wherenecessary relevant training in the operation of new or unfamiliar equipment,software or procedures will be provided or arranged.
Confidentiality
Inthe course of your duties, you may have access to confidential informationabout patients, staff or health service business. On no account must such information bedivulged to anyone who is not authorised to receive it. Confidentiality of information must bepreserved at all times whether at or away from work. FCMS has in place a Whistle blowers Policyfor staff wishing to express concerns.
DataProtection Act, 1998
Carry outany requirements within the duties applicable to the Data Protection Act, 1998.
Health and Safety At Work Act, 1974
Observeall responsibilities and carry out all duties, whether general to all employeesor specific to the post, relating to Health and Safety in accordance with thePractice and Departmental Safety Policies and any statutory requirements.
Clinical & Corporate Governance / QualityAssurance
Allemployees are expected to comply with the clinical and corporate governancearrangements of FCMS. Every employee is personally responsible for the qualityof the work, and standard of care,
which theyindividually provide. It is their dutyto seek to attain the highest standards achievable both individually andcollectively within their knowledge, skills and resources available to them.
If youhave other work or outside interests, this must not conflict with your dutiesand responsibilities of your attendance for work as an employee of the Service.
It is acondition of appointment that you must inform your manager before taking up ofany private practice, work for outside agencies or other employers, other workfor this Practice (including bank
work),voluntary work or outside interests you have or propose to have. This is to ensure there is no question of itcreating a conflict of interest with your NHS duties. You must also therefore seek your manager'sapproval before taking on any such other work or outside interest at any timeafter entering employment.
WorkingTime Directive
You arerequired to comply with the regulations governing working time and to anylocally agreed associated arrangements.
Harassmentand Bullying
ThePractice condemns all forms of harassment and bullying and is actively seekingto promote a workplace where employees are treated with dignity, respect andwithout bias.
In all theforegoing text any reference to one gender whether direct or implied equallyincludes the opposite gender unless specifically stated to be otherwise.
Fire Training
Eachmember of the staff has a statutory obligation to attend a Fire Lecture eachyear. It is the responsibility of eachmember of staff to ensure that they comply with this legal requirement.
No Smoking Policy
FCMS has a no smoking policy
Disability Confident Employer - As users of the disability confident scheme, we guaranteeto interview all disabled applicants who meet the minimum criteria for thevacancy
Disclosure/CriminalRecord (DBS)
This post will be subject to enhanceddisclosure under DBS. This post is subject to the Rehabilitation ofOffenders Act (Exemption Order) 1975 and as such it will be necessary for asubmission for Disclosure to be made to the Disclosure and Barring Service(formerly known as CRB) to check for any previous criminal convictions. Thiswill require three forms of valid ID to be produced and verified. Theonboarding process is also subject to an Occupational
Health check, suitableprofessional references and eligibility to work in the UK (with the requirementto provide relevant documentation as evidence).
Person Specification
Knowledge & Skills
* Ability to work as a team member
* Organisation and prioritising skills
* Good communication skills both written and oral
* Good Interpersonal skills
* Basic IT skills
* Knowledge of Adastra/EMIS computer systems
Personal Qualities
* Enthusiastic and committed about the role
* Flexible
* Willing to work unsocial hours across 7 days 07.45 20.00/ 365 days per year
* Willing to participate in ongoing training
* Approachable, enthusiastic and positive
* Team Player
* Always aims for excellence
* Ability to prioritise work and work calmly
* Ability to diffuse difficult situations and deal with difficult members of the public
Qualifications
* Good standard of general education
* NVQ Level 3 or equivalent in Health Care or working towards
Experience
* Health care work experience
* Experience of dealing with the general public
* Experience of wound care
* Experience of working in a GP practice setting / urgent care environment
* Experience of venepuncture
* Experience of applying plaster of paris
* Experience of recording ECGs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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