Front of House Assistant - Cardiff Office
A full-time opportunity has become available for an experienced Front of House Assistant to join a professional team in a busy Cardiff office. This client-facing role requires a strong focus on hospitality and customer service, supporting all aspects of the client experience within the building and over the phone.
Working hours: Monday to Friday, 8:30am - 4:30pm
Key Responsibilities
* Welcome and assist clients on arrival; provide Wi-Fi access when needed
* Manage and monitor conference room bookings to ensure availability
* Conduct daily quality checks of meeting rooms and coordinate with IT when needed
* Set up rooms according to meeting requirements and provide refreshments
* Maintain and replenish meeting room refreshments stock
* Clear and reset meeting rooms after use
* Reconcile catering invoices with booking forms and handle cost coding
* Arrange taxis and manage incoming calls, including reception coverage
* Clean and top up office coffee machines as needed
* Open, date-stamp, and sort incoming post and deliveries
* Scan post and deliveries to relevant team members
* Process incoming cheques according to internal procedures
* Manage outgoing post, including franking and DX preparation
* Ensure private postage payments are coded appropriately
* Perform scanning, binding, and photocopying with accuracy and efficiency
* Replenish printer paper and resolve minor printer issues (e.g., jams, toner)
* Monitor and order stationery, print, cleaning, and consumable supplies
* Arrange courier services as required
* Deliver printed cheques to fee earners when needed
* Support archiving duties, including file closures and document prep for storage
* Track incoming archive retrievals for accuracy
* Carry out tap-flushing routines as needed
* Provide general administrative support as required by the Office Services Manager
* Act as a trained Fire Warden once certified
Skills & Experience
* Previous experience in a front-of-house, facilities, or client-facing role
* Proactive, positive attitude with a strong client care focus
* Excellent organisational and communication skills
* Ability to work well both independently and as part of a team
* Confident with Microsoft Office applications
* Strong attention to detail and ability to meet deadlines
* Flexible and willing to work additional hours when needed
* Motivated, eager to learn and improve
If you're organised, enthusiastic, and have a passion for delivering excellent client service, we'd love to hear from you!Contact Rachel Phillips, Associate Director at TSR Legal in confidence on 02920 388100 / or apply directly below: