Job overview
Are you passionate about delivering exceptional care? We’re looking for dedicated Clinical Support Workers across who share our commitment to providing outstanding service and compassionate care to our patients.
As a Clinical Support Worker, you will work closely under the guidance of a Registered Nurse, playing a vital role in maintaining high standards of patient care across our hospital wards and departments.
At the heart of our work are our core values: Include, Respect, and Improve. We encourage all applicants to embrace these values throughout the recruitment process and beyond.
What We’re Looking For:
* A kind and caring nature
* Friendly and approachable attitude
* Ability to follow instructions and Trust policies
* Confidence to use your own initiative
* Flexibility to work across different shifts
Your Responsibilities Will Include:
* Communicating effectively with patients
* Supporting Registered Nurses and Midwives in patient care
* Assisting with washing and dressing patients
* Taking physiological observations
* Making beds and maintaining clean patient areas
* Serving meals and helping patients with feeding
* Providing emotional support by listening and talking to patients
Working Hours:
This role involves working across days, nights, weekends, and bank holidays.
Become part of a team that truly makes a difference in patient care. We look forward to welcoming you!
Main duties of the job
Shortlisted candidates will be invited to participate in a virtual information and guidance session. We look forward to engaging with as many candidates as possible. The session will provide comprehensive details regarding the role, offer interview advice, outline the assessment day, and explain the overall recruitment process.
The assessment and interview date is Friday 16th January 2026. The assessment day is in person only.
To find out further details about the role please visit our Trust Clinical Support worker page - https://www.enherts-tr.nhs.uk/careers/roles-professions/clinical-support-workers/
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
While Artificial Intelligence (AI) can aid you in completing your application, these tools cannot fully grasp the context of requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge and experience. Please ensure you have checked your application before submitting it.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* GCSEs (or equivalent qualification or standard) in English and Math
Desirable criteria
* Care Certificate
* Health and Social Care Level 2
Previous Experience
Desirable criteria
* Experience of healthcare or care work
* Experience of working with the general public or a range of different people
Skills
Essential criteria
* Ability to communicate effectively people with varying levels of understanding
* Evidence of being self-motivated
* Evidence of working effectively as part of a team
* Basic IT skills – ability to use keyboard or willingness to develop
* Excellent time management and organisational skills
* Ability to work in a busy, sometimes pressurized environment
* Ability to work to deadlines
* Ability to use judgement on when to escalate issues and problems
Desirable criteria
* Excellent interpersonal skills and the ability to use them to communicate effectively with patients within a multi-disciplinary team
Knowledg
Essential criteria
* Awareness of clinical setting and clinical care
Desirable criteria
* Knowledge of a range of clinical procedures
Other requirements
Essential criteria
* Understanding of, and commitment to, equality, diversity and inclusion
* Role model our Trust values every day