Job overview
Are you passionate about delivering exceptional care? We’re looking for dedicated Clinical Support Workers across who share our commitment to providing outstanding service and compassionate care to our patients.
As a Clinical Support Worker, you will work closely under the guidance of a Registered Nurse, playing a vital role in maintaining high standards of patient care across our hospital wards and departments.
At the heart of our work are our core values: Include, Respect, and Improve. We encourage all applicants to embrace these values throughout the recruitment process and beyond.
What We’re Looking For:
* A kind and caring nature
* Friendly and approachable attitude
* Ability to follow instructions and Trust policies
* Confidence to use your own initiative
* Flexibility to work across different shifts
Your Responsibilities Will Include:
* Communicating effectively with patients
* Supporting Registered Nurses and Midwives in patient care
* Assisting with washing and dressing patients
* Taking physiological observations
* Making beds and maintaining clean patient areas
* Serving meals and helping patients with feeding
* Providing emotional support by listening and talking to patients
Working Hours:
This role involves working across days, nights, weekends, and bank holidays.
Become part of a team that truly makes a difference in patient care. We look forward to welcoming you!
Main duties of the job
Shortlisted candidates will be invited to participate in a virtual information and guidance session on Thursday, 16th October.
These sessions will be conducted at 12:00pm and 6:00pm to accommodate attendees. We look forward to engaging with as many candidates as possible. The session will provide comprehensive details regarding the role, offer interview advice, outline the assessment day, and explain the overall recruitment process.
To find out further details about the role please visit our Trust Clinical Support worker page - https://www.enherts-tr.nhs.uk/careers/roles-professions/clinical-support-workers/
Unplanned Care includes Care Groups 1, 2, and 3 within our trust and offers the opportunity to work across a range of specialties listed below, depending on vacancy availability:
Emergency Department, Acute Medicine, Urgent Treatment Centers, Same Day Emergency Care, Assessment Ward, Stroke, Gastroenterology, Cardiology, Respiratory, Renal, Diabetes and Endocrine, Elderly Care & Frailty, Rheumatology, Neurology & Neurophysiology.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
While Artificial Intelligence (AI) can aid you in completing your application, these tools cannot fully grasp the context of requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge and experience. Please ensure you have checked your application before submitting it.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* GCSEs (or equivalent qualification or standard) in English and Math
Desirable criteria
* Care Certificate
* Health and Social Care Level 2
Previous Experience
Desirable criteria
* Experience of healthcare or care work
* Experience of working with the general public or a range of different people
Skills
Essential criteria
* Ability to communicate effectively people with varying levels of understanding
* Evidence of being self-motivated
* Evidence of working effectively as part of a team
* Basic IT skills – ability to use keyboard or willingness to develop
* Excellent time management and organisational skills
* Ability to work in a busy, sometimes pressurized environment
* Ability to work to deadlines
* Ability to use judgement on when to escalate issues and problems
Desirable criteria
* Excellent interpersonal skills and the ability to use them to communicate effectively with patients within a multi-disciplinary team
Knowledg
Essential criteria
* Awareness of clinical setting and clinical care
Desirable criteria
* Knowledge of a range of clinical procedures
Other requirements
Essential criteria
* Understanding of, and commitment to, equality, diversity and inclusion
* Role model our Trust values every day
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.