Job Description
If you are an Education Programme Professional and speak fluent Mandarin, and are willing to join a top organization that facilitates transformative educational and cultural exchanges between the UK and China, this will be a great opportunity for you. You will join a small and friendly team of 4 people in Liverpool.
This role seeks a dynamic, bilingual leader to spearhead our UK-China travel operations. You will be the driving force behind designing, delivering, and expanding the portfolio of high-impact travel programmes, ensuring excellence, safety, and cultural immersion for all participants.
Job Title:
Chinese Operations and Commercial Manager
Location:
Liverpool (with travel to China required)
Salary:
Competitive, commensurate with experience
Reporting To:
Director of Operations / CEO
Key Responsibilities:
1. Programme Leadership & Excellence: Oversee end-to-end delivery of all UK-China student exchanges, teacher delegations, and leadership programmes. Design culturally rich, safe, and educationally valuable itineraries. Manage all logistics: flights, visas, accommodation, transport, hosting, and risk assessments. Ensure strict compliance and prioritize participant safety and satisfaction. Manage relationships and performance of DMCs and suppliers (UK & China), ensuring quality, timeliness, and budget adherence.
2. Travel Operations Strategy: Provide strategic direction for the travel function across both UK and China operations. Set and enforce high delivery standards, timelines, and cost controls. Streamline the sales-to-delivery lifecycle for efficiency and scalability.
3. Growth & Partnerships: Identify, onboard, and manage new partner schools, universities, DMCs, and suppliers in the UK and China. Represent and showcase our mission and travel offerings to prospective clients and partners. Negotiate commercial terms, contracts, and supplier agreements to ensure quality and profitability. Build a robust pipeline of leads through strategic outreach, events, and digital channels. Align BD activities with marketing and operational capacity.
4. Team Leadership: Line-manage and mentor the China-based operations team, supporting UK operations staff. Foster a collaborative, high-performing culture focused on excellence. Provide performance management, feedback, and development opportunities.
5. Stakeholder & Relationship Management: Build and nurture trusted relationships with schools, government bodies (e.g., local authorities, DfE, MoE), and travel partners. Act as primary liaison with major Chinese education partners (e.g., New Oriental) via platforms like WeChat. Support long-term UK-China institutional partnership building. Navigate cultural sensitivities and regulatory frameworks in both countries.
6. Systems & Continuous Improvement: Maintain meticulous records (itineraries, contracts, feedback, risks). Utilize digital tools (HubSpot, Microsoft 365, GSA Platform, Zoom, Xero, WeChat) for workflow, communication, and reporting. Organize online events, meetings, and delivery updates. Lead post-programme reviews and drive service improvements based on feedback and KPIs.
About You (Essential Requirements):
* Proven Experience: Minimum 3 years in demanding operational/administrative roles within travel, hospitality, or international education.
* Language & Market Expertise: Fluent Mandarin and English (written and spoken). Deep understanding of the Chinese market (education, travel, regulations).
* Programme Management: Significant experience managing complex international travel or exchange programmes.
* Leadership: Demonstrated success in people management, including leading remote or cross-border teams.
* Business Acumen: Strong track record in business development, stakeholder engagement, contract negotiation, and supplier management.
* Organizational Skills: Exceptional planning, time-management, and multitasking abilities in a fast-paced environment.
* Tech Savvy: Proficient in Microsoft 365, CRM (e.g., HubSpot), project management tools, Zoom, WeChat, and financial software (e.g., Xero).
* Cultural Intelligence: High intercultural awareness and professionalism in navigating cultural nuances.
* Logistics & Compliance: Legally able to work full-time in the UK (minimum 2 years remaining visa validity if applicable). Willing to travel frequently between the UK and China. Ability to pass an enhanced DBS check.
Highly Desirable (Qualifications):
* Direct experience in international education or cultural exchange programmes.
* Knowledge of Chinese and UK safeguarding policies, travel risk management, and compliance standards (e.g., BSA, ATOL, ABTA aspects).
* Existing relationships or experience working with Chinese educational institutions (schools, universities) or government bodies.
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