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Service desk analyst

Glasgow (Glasgow City)
Permanent
Armstrong Talent Partners Careers
Service desk analyst
Posted: 13h ago
Offer description

We are looking for someone to join our support team to provide first and / or second line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (IaaS, Backups, Storage, Disaster recovery, Networking).

Were looking for a candidate who can take ownership of incidents and tasks assigned to their department, while also following up and tracking any incidents triaged through their escalation point. Training and support will be provided through internal training plans and certifications. Candidates are also be expected to take ownership of their on-going personal development which will lead to a fast-tracked career within the company.

Responsibilities

1. Co-ordination and Ownership of support tickets
2. Liaising with 3rdparty vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
3. Provision of first and second-line technical support to internal and external customers, maintaining service levels
4. Performing daily health checks of cores service platforms
5. Performing regular...

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