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Digital Customer Support Agent, Southampton
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Client:
Brook Street NMR
Location:
Southampton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e8f5882230f4
Job Views:
8
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Digital Customer Support Agent
Permanent role
Location: Southampton Central
Hours: 37.5 per week | Shifts between 8am-6pm | Around 1 Saturday/month & 1 bank holiday/year
Ready to combine your love for helping people with the latest digital tools?
We're seeking a friendly, tech-savvy Digital Customer Support Agent to provide top-notch service through live chat, email, WhatsApp, SMS, and social media messaging. You'll assist customers with loan applications, manage open accounts, and deliver personalised support tailored to individual needs.
What you'll do:
Communicate with customers via multiple digital channels
Guide loan applicants through document submissions
Manage loan accounts and support repayment plans
Identify and act on signs of vulnerability or fraud
What we want from you:
Excellent written communication with empathy
Positive, enthusiastic attitude and team spirit
Comfortable juggling tasks and using various digital platforms
Why join us?
You'll be part of a small, dynamic team using cutting-edge technology and AI to make a real difference. Enjoy the independence to own your work, plus great benefits like a bonus scheme, generous holiday, wellbeing support, and much more.
If you're eager to grow and make an impact in a regulated, customer-focused environment, apply today!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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