Job Description
SOC Operator
Location: Stoke on Trent, Staffordshire
Hours of work: 44 Hours per week
Shifts: 4 days, 4 days off, 4 nights (& then repeat)
Contract Type: Permanent
Be the first line of defence. Keep operations moving. Protect what matters.
Step into the heart of our Security Operations Centre (SOC) and take on a role where every shift counts. As a SOC Operator, you’ll be the eyes and ears of our security network — responding to incidents, keeping systems running smoothly, and ensuring our clients, teams, and facilities remain safe and compliant.
This isn’t just monitoring screens — it’s real-time problem solving, decision-making under pressure, and leading by example in service delivery and operational excellence.
What You’ll Do
1. Be a core member of the duty team, delivering operational needs safely and in line with legislation
2. Use cutting-edge IT, analytics, sustainability, safety, and customer experience tools
3. Support frontline teams, sector leads, and key accounts daily
4. Act as the first responder for all out-of-hours incidents and op...