Overview
Are you looking to join our set? If so we have an exciting opportunity to sharpen your skills and become a Sales Assistant working 16 hours per week.
As a Sales Assistant you will be responsible for supporting the store management team, driving turnover and revenues from the store based on lean principles, with a close focus on customer service. You will be an ambassador of the Ryman brand.
What will you be responsible for?
* Act as an ambassador for Ryman and the Theo Paphitis Retail Group by learning about the business and your role and sharing this knowledge with customers
* Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
* Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
* Engage with customers, identify needs and help them purchase by matching products to those needs using strong product knowledge; highlight relevant promotions and upsell
* Carry out stock replenishment and maintain accuracy of stock systems when required
* Promote high visual merchandising standards and maintain store housekeeping to high levels
* Acquire a high level of product knowledge and continue to self-develop that knowledge
* Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
* Ensure compliance with all relevant Health and Safety policies
What would we like to see in you?
* Passion for the Ryman Brand and associated companies
* Passion for exceeding customer expectations
* Enthusiastic, driven and focused on achieving results
* Self-motivated with the ability to work well independently and as part of a team
* Confident approach towards maximizing sales opportunities
* Strong communication and teamwork skills
* A dedication to learning and developing your own skills
* Flexibility towards working hours and location
What will we offer you?
* A passionate, dynamic team where your growth, ideas, and impact matter
* A competitive pay package
* Company pension scheme with the option to enhance
* Generous holiday allowance including an extra wellbeing day
* Training programme to help you excel in your role
* Opportunities through our apprenticeship programs to build your skills
* Access to mental health support and wellbeing resources
* Exclusive discounts across all brands and benefits hub
* Cycle2Work scheme
* Long service and recognition awards
* Colleague referral scheme
Who are we?
Founded by Henry J Ryman in 1893, Ryman has been a go-to destination for stationery and more. We are part of the Theo Paphitis Retail Group, which includes Robert Dyas, Boux Avenue, and London Graphic Centre. With over 200 locations and a thriving online presence, we focus on supporting colleagues to grow, thrive, and have fun while delivering great service.
At Ryman, all teams are passionate about retail and keep customers at the heart of everything we do. If you are a team player ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. We welcome everyone and celebrate differences, encouraging everyone to join us and be themselves at work.
Please note this job description is not exhaustive and you may be required to carry out other duties as and when required.
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