Overview
As our new Automotive Field Engineer, you will assist the Ford Customer Service Division (FCSD) UK in achieving enhanced Dealer Technical Support, maximising Customer Satisfaction, Loyalty and Lifetime Value for present and potential Ford Customers. The Automotive Field Engineer will provide technical information and recommendations for Customer vehicles through visits to the Dealership network with a view to improving fix-it-right first-time rates.
Responsibilities
* conduct field visits, including overnight stays as necessary
* record data as required as a Field Engineer Report into a dedicated software package
* liaise with FCSD on vehicle case histories/trends and analysis
* work on other assignments (responsibility for Dealer technical surveys, analysis, investigation etc.)
* write and circulate data to Helpline Engineers / Field Engineers / Project Management / Customer / Customer Dealer staff when necessary
* liaise with Dealership personnel at all levels
* complete and provide information for MSXI documentation as necessary
* have a dealer workshop background at a senior level (ideally Master Technician)
* have demonstrable automotive experience
* have Customer facing experience (advantageous)
* have a good understanding of Dealership operations
* have the ability to investigate, report on and diagnose complex vehicle systems, either hands-on or remotely
* hold a recognised High Voltage qualification
* travel across the Midlands to include Birmingham, West Midlands, Leicestershire, Hertfordshire, Northamptonshire, Worcestershire, Warwickshire, Shropshire, Oxfordshire, Staffordshire, Buckinghamshire, Nottinghamshire, Derbyshire, Bedfordshire, Dyfed and Powys mid-Wales with occasional overnight stays
About MSX
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
* Consumer Engagement
* Parts, Accessories & Service Performance
* Actionable Insights
* Repair Optimization & Compliance
* Learning Solutions
* Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market. The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world. The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy:
* £40,000 per year
* Company Car
* Paid business expenses
* 25 days annual leave per year + bank holidays
* cash back health care scheme
* potential to progress within the company, with global opportunities updated regularly
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