Overview
Join to apply for the Customer Service Representative role at William Hill. You’ll be at the heart of the customer experience in our shops, delivering great service and building relationships with customers in the communities we serve.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with customers and delivering excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working patterns
* Shops have opening times between 8am and 10pm, Monday to Sunday (varies by location)
* Shifts are arranged on a rota basis and may include evenings and weekends
What’s in it for you? / Benefits
We offer a range of competitive benefits to support your development and wellbeing. From financial benefits to wellbeing initiatives, we’re committed to helping you grow with William Hill.
* Working hours: a range of full- and part-time hours
* Annual pay review and bonus scheme
* Holiday entitlement: 28 days per year (pro rata)
* Birthday paid day off: an extra paid day off during your birthday month
* Subsidised travel: discounted or free Oyster card for suitable roles
* Pension plan: employer contributions up to 4%
* Perks and discounts: discounts in high street shops, cinemas and holidays
* Training and development: opportunities for growth and internal promotion
What you need to be successful / Qualifications
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, you’ll receive a link to complete an online assessment via HireVue. Afterwards, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the UK high street since 1966. Our Retail team sits at the heart of the high-street experience. Our culture is built on trust and belonging, empowering our teams to work in a way that suits them while we win together.
More About Evoke
We’re a business that embraces change and progress. Evoke is the new name for 888 Holdings, uniting William Hill, 888 and Mr Green. This is an exciting time to join us as we accelerate our journey to deliver world-class betting and gaming experiences.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Gambling Facilities and Casinos
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