Job Description
Job Title: Customer Services EngineerLocation: Woolpit, SuffolkEmployment Type: Full-Time, PermanentWorking Hours: 37 Hours a weekSalary: Excellent remuneration package offeredAbout Us:Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.The Role:Due to continued expansion, we are looking to recruit a Customer Services Engineer to join our growing team. This is a varied role involving travel across Essex, the Home Counties, London and Kent, providing remedial and repair works on customers' windows and doors.The successful candidate will ideally have experience in fitting windows and doors, or the care and maintenance of them, although this is not essential as full training will be provided. A CSCS card would be advantageous.
A full UK driving licence is essential.During the initial training period, you will work alongside an experienced engineer before progressing to managing your own workload and appointments independently.Key Responsibilities:Carrying out remedial and repair works on customers' windows and doors within agreed timeframesVisiting customer sites to identify and assess issues requiring attentionManaging and organising your own diary in liaison with the office teamCollating and processing client documentationLiaising with the office regarding parts and materials required for repairsCompleting accurate reports following each customer visitUndertaking additional duties and support work when service workloads are quieterMaintaining a professional and customer focused approach at all timesWhat we're looking for:Experience in fitting windows and doors or maintenance work would be beneficial, although full training will be providedA valid full UK driving licence is essentialA CSCS card would be advantageousGood organisational and communication skillsAbility to work independently and manage your own workloadA practical and hands on approach to workReliable, professional and customer focused attitudeWhat We Offer:Excellent remuneration packageAccess to a company vehicleFull on the job trainingFriendly working environment with a supportive teamOpportunity to join a growing and established businessTPBN1_UKTJ