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Malvern Hills and Wychavon District Councils,
Housing Apprenticeship
37 hours per week
Fixed Term Contract for up to 18 months
Working as part of the Housing Service, this incredibly rewarding role makes a real difference to peoples live. This role also provides the opportunity to be part of a proactive and innovative team.
The Housing Apprentice will play a key role in the support of the Private Sector Housing Team primarily within Wychavon and Malvern Hills Districts, as well as supporting the wider Housing Team, including the Housing Options and Strategy Teams.
This apprenticeship role includes studying towards a Level 4 Regulatory Compliance Officer apprenticeship qualification.
The post holder will be expected to:
* Respond to customer enquiries via telephone, mail and electronically
* Progress cases, from application to final outcomes, alongside the collection of any additional required information from a range of sources
* Keep excellent records of customer contacts and outcomes while ensuring that information is recorded and shared within GDPR rules
* Support colleagues in the housing team with administrative work, updating case notes and creating case files for Officers.
* To help with the production of information available to the public such as leaflets, website information and social media posts.
* As you move through your training qualification, you will be able to progress risk assessments, undertake investigations, write reports and undertake enforcement action.
* You will be required to undertake site visits so flexibility, a full driving licence and use of a car is essential. You will also need to be able to travel throughout the Wychavon and Malvern Hills districts.
We look for all our employees to demonstrate commitment in delivering the Council's values of great customer service, openness and accountability, innovation and improvement and fairness and respect.
All employees are also responsible for championing and demonstrating the Council’s Leadership Behaviour Framework by inspiring, communicating, collaborating and empowering self and others and leading by example.
What We Can Offer
Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
* Excellent pension scheme with employer contributions
* Generous annual leave entitlement with options to purchase additional annual leave
* Committed training programme and development opportunities
* Onsite nursery with 20% staff discount
* Discounted Gym and swim membership
* Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
* Cycle to Work scheme
* Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.
To discuss the post or for further information, please call Rachael Tooth, Principal Housing Officer on 01386 565511.
Closing date: Sunday 18 May 2025
Interview date: Wednesday 4 June 2025
Attached documents
Job Description
Employee Benefits
Seniority level
* Seniority level
Internship
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Human Resources Services
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