British Airways Holidays
Come Work With Us!
At the heart of everything, is our people - both our customers and our incredible team.
We’re proud to be one of the UK’s leading and most trusted tour operators, offering unforgettable holidays, handpicked hotels, car hire, and amazing experiences through and the British Airways contact centres. With 24-hour support and a focus on the details that matter, we take our customers’ holidays seriously – so they can focus on the fun.
Here at British Airways Holidays we are in the privileged position to be part of the growing and ambitious IAG Loyalty Group, made up of British Airways Holidays, Loyalty (the home of Avios) and The Wine Flyer, which brings the stability of a strong collective but keeping our close-knit culture of a smaller company. There are just 360 of us here, and it’s our passionexcellence, creativity and warmth that set us apart.
Now’s a great time to join us – we’re growing and have big plans for the future.
About the role
With over 100 countries and 600 different locations our hotel network is vast. Layer on variations of holiday types from seasonal flying, city breaks, beach holidays, winter sun, plus long haul and short haul, there is a lot of interesting data to analyse.
We’re looking for a data-driven storyteller who can transform complex data into meaningful insights that drive commercial decisions. You won’t just crunch numbers—you’ll uncover trends, identify opportunities, and craft clear, compelling narratives that influence commercial decisions.
This is more than a reporting role—it’s your chance to make data matter. If you love analysing data and turning it into a story people understand and act on, read on!
Join us to own your work end to end. Working in real time reacting to changing circumstances you can see the impact and contribution your analysis makes. Being completely involved in the whole process.
What you will be doing
1. Analyse large and complex datasets to identify patterns, trends and insights.
2. Translate raw data into actionable insights through clear, concise reporting and visualisation.
3. Tell the story behind the numbers—create concise presentations that make data understandable and impactful for stakeholders at all levels.
4. Review and analyse booking & web data. To put forward suggestions and recommendations to maximise profitability.
5. Support marketing activity and campaigns via the provision of prices
6. Use the competitor data trends to analyse and make pricing decisions.
7. Ensure profitability/optimal revenue performance of designated destinations via the generation and execution of price changes through data analysis.
8. See things through and have end to end ownership.
9. Give ideas for how to improve and innovate
What you will bring
10. Strong analytical skills with experience of delivering analysis using Excel and data visualisation tools.
11. Ability to simplify complexity—turn data into a narrative that engages and informs.
12. Excellent communication and presentation skills; comfortable influencing stakeholders.
13. Experience with data storytelling and designing visuals that highlight key insights.
14. Curious, detail-oriented, and passionate about using data to drive business outcomes.
15. Demonstrate the ability to take ownership in your decision making and proactive in approach.
16. Able to work to tight and conflicting deadlines.
17. Strong logic and ability to consolidate multiple pieces of information into a simplified view.
18. Ability to quickly respond to changing internal and external environments. Got to be comfortable to turn things around quickly.
19. Ideas, questions, an enquiring approach, and creative problem solving.
20. Pricing experience is desirable, but not essential
What we can offer you
To help you decide whether you would like to apply, as a guide, a typical salary in this role is around £34,000 to £37,000 per annum (this may vary depending on your relevant skills and experience).
Our offices are based in central Crawley and we offer hybrid working (within the UK only). Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc. Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person. We usually support new colleagues in the office full time for the first few weeks.
We are advertising this role as a permanent full time role, however if you would like to apply on a part time basis, you are welcome to open a discussion about this at the stage of the application process that suits you.
Why You’ll Love It Here
21. 26 days holiday a year, increasing by one day for every two complete years’ service, to a maximum of 30 days — plus bank holidays. With the option to buy or sell 5 more.
22. Unlimited standby and premium standby fares for you and your nominees (on the BA network and partner airlines) from day one
23. Holiday and flight discounts for you, friends, and family from day one
24. Flexible working hours
25. Annual bonus based on company and individual performance
26. Pension contributions (6% company/3% employee)
27. Private medical and dental cover with BUPA. Paid options to cover partner and children.
28. Enhanced Primary and Co-Parent Leave
29. Enjoy up to 20 days working in Europe a calendar year under our hybrid working policy.
30. Cycle to work scheme
31. Electric/ULEV car scheme
32. Ability to purchase Avios from salary at a discounted rate
33. Wellbeing and recognition programmes to support and celebrate you
What Makes Us Special
You do! Our people bring the energy, the warmth, and the ideas that make British Airways Holidays extraordinary. We’re proud of the trust our customers place in us — and we reflect that same trust in each other, our partners and IAG Loyalty.
As we grow, you’ll have the chance to grow too — with real opportunities to develop your skills and your career.
Come join a team that’s passionate about travel, serious about quality, and full of people who love what they do.
Diversity, equality & inclusion are all important to us. We believe a diverse and inclusive workplace contributes to our sense of wellbeing and belonging, enabling us all to thrive professionally and personally. Equality and equity are important in ensuring that everyone is treated fairly. Our focus is on creating a positive and inclusive working environment for all.
34. We aim to be inclusive – everyone feels valued and respected as an individual.
35. We aim to ensure equality and equity-everyone treated fairly as individuals with recognition of unique differences.
36. We aim to be diverse – with a mix of colleagues representing our community.
Please see our LinkedIn page to find out a bit about our recent activity.
Closing date for applications is: 26th August
Please note - we may close this vacancy early if we receive lots of applications or business priorities change