Team Lead - Shape the Future of Claims with Claim Your Tax & Claim Your Car! 🚀 Location: Bristol, Birmingham, or Fully Remote Salary: Competitive Base + Uncapped Bonuses Job Type: Full-Time At Vehicle Direct Redress Ltd, we’re the powerhouse behind Claim Your Tax and Claim Your Car, two of the UK’s fastest-growing consumer claims brands. With over 5 years of smashing success, we’re on a mission to become the #1 claims company in the UK, specializing in PAYE tax rebates and mis-sold car finance compensation. We’re hunting for a dynamic Team Lead with a background in financial services, call centre supervision, or claims (think PPI or similar) to drive our talented team of Customer Account Managers to new heights. If you’re a born leader who thrives in a high-energy, results-driven environment, this is your chance to shine! What You’ll Do * Lead & Inspire: Coach a team of Customer Account Managers to crush performance targets in PAYE tax rebates and mis-sold car finance claims. * Drive Success: Oversee case pipelines, ensuring smooth progress and top-notch client experiences. * Be the Expert: Guide your team in engaging leads via phone, email, and digital channels with confidence. * Stay Compliant: Ensure adherence to FCA regulations and company standards. * Grow & Innovate: Provide training, boost team skills, and collaborate wit...