Job Title: Business Operations & Service Transformation Specialist
Salary: Competitive
Location: Walsall
Travel: Occasional travel
South Staffs Water is looking for aBusiness Operations & Service Transformation Specialistto help shape the future of our customer delivery and operational performance.
This is a high-impact role for someone with deep operational experience in regulated utilities, strong service management expertise within multi-disciplined engineering workforces, and a proven track record of delivering measurable improvements by applying analytical excellence and strategic thought leadership. Youll work closely with colleagues across the business and transformation partners to embed smarter, simpler, and data-driven ways of working, investing in our front-line managers to help their teams succeed and unlocking exciting improvement opportunities for AMP8.
The Role:
Youll be at the heart of operational transformation, designing and delivering the frameworks, tools, and processes that enable our teams to perform at their best. This includes:
1. Strategic Operations: Shaping operational strategies that align with regulatory obligations, customer expectations, and transformation goals. Youll work closely with our leadership roles, our Regulatory Director, our Customer Directo...