, United Kingdom
Job Family Group:
Customer Operations
Worker Type:
Regular
Posting Start Date:
January 5, 2026
Business Unit:
Trading and Supply
Experience Level:
Early Careers
Job Description:
This is a great opportunity to join our Flex Account Management team as a Flex Account Manager supporting our business’ aim to be a leading provider of sustainable energy solutions, partnering with customers on their journey towards carbon neutrality and serving 5-10% of the UK business energy market by 2030.
You will have the opportunity to manage key relationships with Shell strategic I&C customers, delivering a contract revenue worth more than £15m/per annum across your portfolio. Through this working closely with blue chip corporate organizations across a range of sectors including Manufacturing, Retail, Telecommunications and Pharmaceuticals.
What’s the role
Reporting into the Flex Operations Manager, the role requires superior client care and regular contact with both current and prospective clients. Travel to meet customers face to face may be required, but the role is desk based in our Milton Keynes office and will involve regular communication with the customers and brokers by telephone.
You will have the opportunity to make a lasting impact on an ambitious and growing B2B organization. As a desk-based role you will be able to take advantage of our hybrid working environment which currently offers the opportunity to work from home, with combining time in our Milton Keynes office.
What you’ll be doing
The Flex Account Manager role is responsible for ensuring that our customers with a Flexible Procurement contract have a positive experience with Shell Energy UK (SEUK), managing all customer service and operational aspects of their relationship with SEUK. The Flex Account Manager will be the dedicated point of contact with the customer from point of sale and will take responsibly from a smooth onboarding experience leading to accurate and efficient contract management including monthly invoicing and portfolio management. The Flex Account Manager will be the voice of the customer within SEUK ensuring that we deliver on our promises and contract obligations.
More specific responsibilities include:
What you bring
We are keen to hear from candidates with significant experience in customer service or account management role with I&C energy suppliers.
We’d also like to see the following:
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
* Progress as a person as we work on the energy transition together.
* Continuously grow the transferable skills you need to get ahead.
* Work at the forefront of technology, trends, and practices.
* Collaborate with experienced colleagues with unique expertise.
* Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
* Benefit from flexible working hours, and the possibility of remote/mobile working.
* Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.
* Take advantage of paid parental leave, including for non-birthing parents.
* Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
* Grow as you progress through diverse career opportunities in national and
* international teams.
* Gain access to a wide range of training and development programmes.
We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.
Shell in The United Kingdom
Shell is a vital contributor to the UK, supporting energy security, jobs and economic value. We provide energy to fuel homes, hospitals, schools, vehicles, machinery and factories. Our history here dates back over 125 years. A UK-headquartered global energy leader, and leading FTSE multinational, we are active across the country’s energy system.
In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.
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