About CLdN
CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN's cargo and multimodal services have a Europe-wide reach using CLdN's extensive network of ships, terminals and equipment. CLdN's 3,000 employees ensure that it fulfils its mission: to excel as an integrated provider of maritime links.
CLdN Ports Liverpool wish to recruit an IT Support Technician to work at our busy and expanding Ro-Ro Terminal. The ideal candidate will have experience in a similar role and have a flexible, professional and pro-active approach to work.
The role
* To provide IT support to all users across our offices, ports and vessels at multiple locations
* Provide daily operations and systems support to personnel, ensuring smooth and uninterrupted IT services
* Assist employees with the installation, configuration, and ongoing usability of system hardware and software components
* Track, prioritise, and document IT support requests using the designated IT support ticketed request system
* Verify the functionality of hardware and software components, identifying and addressing potential issues promptly
* Troubleshoot hardware and software issues in person, remotely, and via phone, delivering effective solutions to technical challenges
* Participate in ongoing job training and coaching to stay up to date with evolving technologies and best practices
* Adhere to Health and Safety regulations to promote a secure working environment for all employees
* Foster and maintain positive working relationships with colleagues, contributing to a collaborative and supportive team environment
* Collaborate with cross-functional teams to implement, maintain, and improve IT infrastructure and systems
* Maintain a helpdesk system, ensuring accurate tracking, prioritisation, and documentation of support requests
* Escalate complex technical issues to tiered support teams, facilitating efficient resolution and communication
* Providing network and server support onsite and remotely to all group locations. This includes assisting with IT training for network users.
* Deployment and maintenance of PCs, laptops, software and related equipment. Support of in-house telephony and network systems
* Assist in documenting existing, new systems and projects including purchasing of site hardware and software.
* Share in providing critical out of hours support as part of an on-call rota
* To carry out any other tasks within your skill and capability on an as and when required basis
Your profile
* Ideally you will be qualified to minimum CompTIA A+
* Ideally you will hold an IPAF 3a/3b accreditation
* It is important that you have a good work ethic (i.e. conscientious and reliable)
* Experience of working in a similar role for a minimum of 2 years
* You will have a high level of professionalism with the ability to prioritise workload whilst working to tight timescales in accordance with company policies
* Good communication skills are essential
* High attention to detail with accuracy and the ability to work under pressure to tight deadlines is crucial for this role
* Ability to work as part of a team or work alone as required with a flexible approach to work as you will be expected to cover when required
* You must be willing to work to a flexible timetable to meet the changing patterns of work and could also include working at other CLdN Ports across the UK and Europe
* Must hold a valid UK driving licence
Our offer
* Competitive salary
* Pension scheme
* Life Assurance Cover
* Cycle to work scheme
Closing date for all applications is 30th September 2025. Please bear with us whilst working through applications, this can sometimes take a while.
Job Type: Full-time
Pay: £1.00-£2.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Free parking
* Life insurance
* On-site parking
* Sick pay
Experience:
* Customer service: 1 year (required)
Work Location: In person
Application deadline: 08/07/2025
Reference ID: Customer Service Coordinator Liverpool