Customer Care Manager - Bucks/Oxfordshire - 12 month FTC - £40,000 - £45,000
Introduction & Role
We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a 12 month FTC.
The position is based both at office and on site.
Day to day
* Carry out home demonstrations and handovers with the customer
* Carry out 14 days meetings with customers to go through any initial snags or issues that arise.
* Carry out inspections throughout the warranty period regarding any defects or issues that arise.
* Liaise with contractors to carry out works or inspect issues.
* Carry out pre-quality inspections on properties prior to handovers.
* Manage the customer care inbox alongside the team to ensure customers are kept up to date and responded to, being the next level of complaint process where necessary
* Support the team day to day
* Visit and inspect stock plots
Key Skills required
* Previous experience within a Customer Service Manager role in the new homes industry or exposure to management duties in a Senior Coordinator/Relations role.
* Flexibility to travel across Buckinghamshire, Oxfordshire and some Berkshire sites.
* Excellent communication and customer facing skills
* Excellent report and email writing skills and proficient with IT.
Please apply below or contact Chris Ellis at Wheatstone Solutions for more information