Overview
An opportunity has arisen for highly motivated and enthusiastic Community Receptionists to join our Integrated Sexual and Reproductive Health Service. You will be based at The Wakley Centre, providing contraception and testing/treatment for the management of sexually transmitted infections. You may also be required occasionally to cover clinics at Ealing, Harrow and Central Middlesex Hospital.
Your role will be crucial to the smooth running of the service, as you will be the first point of contact for our service users. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service. This non-judgemental role is within the Sexual Health field and deals with directing patients to the correct member of our multi-disciplinary team and dealing with highly confidential and sensitive issues. You will provide a professional and caring welcome to patients of all ages including teenagers, promoting access to services for young people. You will be able to work independently using your own initiative while maintaining your role as a strong team player. You will have excellent telephone and IT skills. Training will be provided for our IT systems and in contraception and sexual health processes. This post requires working on evening shifts as well, one to two days a week.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
For further details / informal visits contact: Name: Lisa Myers Job title: Admin Team Leader Email address: lisamyers@nhs.net
Responsibilities
* Be the first point of contact for service users and provide a professional and caring welcome.
* Direct patients to the appropriate member of the multidisciplinary team and handle highly confidential and sensitive information.
* Promote access to services for young people and support patients of all ages.
* Work independently using initiative while contributing as a strong team player.
* Utilise excellent telephone and IT skills; participate in training for IT systems and sexual health processes.
* Cover clinics as required at The Wakley Centre and other sites as needed, including evening shifts (one to two days a week).
Qualifications
* Excellent interpersonal skills and the ability to work with a diverse patient group.
* Ability to maintain confidentiality and provide a non-judgemental, professional service.
* Strong telephone and IT skills; willingness to learn and use IT systems related to contraception and sexual health.
About LNWH
London North West University Healthcare NHS Trust (LNWH) serves Brent, Ealing, Harrow and beyond and employs thousands of staff to support a diverse population.
How to apply
For further details / informal visits contact: Name: Lisa Myers Job title: Admin Team Leader Email address: lisamyers@nhs.net
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