This post is for our client.
We are seeking a candidate with technical experience in a high-paced organization and a genuine passion for addressing business needs through exceptional customer experience. As an individual contributor on this team, you will be managing, deploying, and supporting desktop and office standards.
If you are a curious, motivated person and are looking to make an immediate impact at an exciting startup, please get in touch!
About You & The Role
The AWS & IT Systems Administrator is responsible for managing the organization’s AWS infrastructure by performing planning, building, and support services. It also entails supporting end-user computing technology infrastructure, including hardware, software, and other related devices and services.
* Plan, build, and run AWS infrastructure and collaborate with AWS support.
* Build, maintain, and deploy workstation images for all hardware actively deployed.
* Maintain security and protection for all end-user computing devices via anti-virus software, application/OS configuration, application & OS patching, and other related methods.
* Evaluate and identify end-user technology solutions, including laptops, desktops, and related hardware/software.
* Manage Active Directory as it relates to users, groups, and computers.
* Manage M365 services (Exchange, Endpoint Manager, OneDrive, etc.).
* Maintains building audio/visual equipment, including projectors, PA, sound masking, and video display systems.
* Maintain accurate technical documentation for - Network & system diagrams, Work processes, Hardware/software inventory, System configurations.
* Track IT incidents and requests using the company’s ticketing applications/systems.
* Supports the development, implementation, and enforcement of IT-related standards, policies, and procedures.
* Monitors the reliability of end-user computers, software, and other corporate technology.
* Proactively diagnoses and repairs problems with end-user computers, software, and other corporate technology.
* Track and manage software licenses.
* Work with vendors to diagnose and resolve issues.
* Work with other teams to help advance initiatives and resolve emerging problems on various projects.
* Follow general IT standards for making changes in all environments. This includes, but is not limited to, conducting a production readiness review; following change control processes; participating in a security review; and communicating with stakeholders and affected users.
Skills
* 2-5 years of AWS support and be able to demonstrate your knowledge of EC2, ECS, S3, ALB, Terraform, RDS, and Backups.
* 2–5 years of experience in IT support or systems administration (a startup or fast-paced environment a plus).
* Windows 10, macOS, iOS, Desktop, Hardware, PC imaging, Windows 10, Imaging, Active Directory, Help Desk Management.
* Familiarity with SaaS tools (Google Workspace, Okta, Zoom, Slack, etc.).
* Experience managing endpoints via MDM tools (e.g., Jamf, Intune, Kandji).
* Previous desktop/laptop or IT field service experience required.
* Technical Proficiencies: PC imaging, PC hardware break/fix, Mobile device support (iOS & Android), Active Directory, O365/M365 administration, Mobile Device Management, Helpdesk/service desk ticketing software (Jira).
* Bonus: Experience with scripting (e.g., Bash, PowerShell), automation tools, or basic networking.
* Strong interpersonal and customer service skills.
* Excellent written and verbal communication skills.
* Strong organizational & decision-making skills.
* Able to work successfully as part of a team.