Role:
2nd Line Support Engineer
Location:
Leicester (Onsite, 5 Days/Week)
Salary
: £30,000 – £38,000 DOE
We're looking for a
2nd Line Support Engineer
to join our internal IT team, full-time and onsite in
Leicester
. This is a great opportunity for someone who wants to grow their technical skills and gain hands-on experience across a range of systems, especially in
IoT environments
.
The Role:
* Provide responsive 2nd line support across devices, software, and firmware.
* Troubleshoot and escalate issues via Jira when needed.
* Support field engineers with software, networking, and device setups.
* Assist with IoT device configuration, testing, and deployment.
* Deliver remote/onsite training and monitor key client sites.
* Help maintain internal tools, guides, and technical documentation.
What You'll Need:
* Background or experience working with
IoT devices or environments
.
* Solid experience with the
Microsoft stack
and
Azure
.
* Confident handling
networking
, including
firewalls
, VPNs, and routers.
* Previous 2nd line support experience.
* Strong problem-solving and communication skills.
If this sounds of interest then please do apply