We’ve got a fantastic opening for a Support Office Advisor to join the Hilmore House Retail Support Office team, on a permanent basis. This role will report to the Support Office Manager for Communication
In this role, you will be responsible for supporting stores on a day to day basis, responding to incoming enquiries and ensuring administrative tasks are completed.
Main responsibilities;
* Monitoring the Retail Support Office inboxes, ensuring that all enquiries are responded to in a timely manner
* Prepare and issue communications to stores, ensuring accuracy of information and attention to detail
* Think from a store point of view to ensure that communication is simple, clear and fit for purpose.
* Work closely with stores and other business areas to review store communications and suggest improvements.
* Support internal teams by resolving communications issues quickly and effectively, proposing solutions and escalating where needed.
* Listen and respond to stores by supporting them with escalations and ad hoc queries
* Develop relationships with internal stakeholders to advise on the appropriate channel, format and timing of communication to ensure that communication is delivered accurately and on time.
* Collaborate with internal stakeholders to simplify and reduce communications to stores so that colleagues have the right tools to do their job.
* Deliver all store communication accurately, on time and in the most appropriate format to ensure that it is clearly understood by the store and field teams.
* Track communication, maintain a logical filing system and complete the administrative tasks to ensure that the day to day operation flows smoothly and archived communication can be easily found.
* Listen to feedback from stakeholders and suggest improvements to ways of working to make communication simpler and more efficient.
About you
* Desirable: Experience in communications or marketing
* Desirable: Experience at working in a store environment
About us
Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.
Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.
We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.
Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…
Some of the benefits you can expect as follows;
* 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family members (subject to fair usage)
* Generous holiday entitlement
* 4 and a half day working week with flexible working hours
* Company pension contributions
* Perks with over 850 retailers
* Free parking onsite
* A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
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